Akash D. Email & Phone Number

Lucknow, Uttar Pradesh, India

•Exceeded company-set data entry timeframes through prioritization and fast typing.• Answer incoming calls from prospective customers• Use scripts to provide information about product's features, prices etc• Ask pertinent questions to understand the customer's requirements.• Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.• Produced and accurately followed communication scripts to efficiently resolve customer queriesSkills: Communication Data Entry Customer Service Attention to Detail. Operations Management Typing Multitasking

Lucknow, Uttar Pradesh, India

● Business process outsourcing (IVA CAMPAIGN)● Educate Customers● Cold calling● Retrieve Customer Information● Respond to Customer Concerns and Questions● Meet Productivity Goals● Provide Outbound Call Assistance.

● Handle customers and vendors requests, external communication with them● Assist customers on their enquiries over the telephone (eg●Take ownership of customer issues and resolve them according to defined priority & severity levels● Provide internal and external customers with guidance, advice on product usage, solutions and optimization

Lucknow, Uttar Pradesh, India

●Answer incoming calls and respond to customer's emails ●Management and resolving customer complaints.●Identify and escalate issues to supervisors ● Updating cases on the official website.