I have enjoyed many executive positions throughout my career in product management, product marketing technical sales, Business setup and strategy. My personal and professional experiences have taught me the following about myself:I can successfully create, scale , optimize start ups and Teach people how to start a Business.-I put the customer at the center of all that I do,-I excel at the execution of big ideas with given constraints-My gut instinct is good but I seek data for my decisionsI can align, lead and grow world-class product teams from 10 to 100 people. - I love to win, but helping the team win gives me greater joy - I speak tech and exec
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Operations LeadNiftel Communications Apr 2023 - Jan 2024Lucknow, Uttar Pradesh, India•Exceeded company-set data entry timeframes through prioritization and fast typing.• Answer incoming calls from prospective customers• Use scripts to provide information about product's features, prices etc• Ask pertinent questions to understand the customer's requirements.• Provided accurate and responsive first level support to customers, resolving queries or transferring to appropriate departments.• Produced and accurately followed communication scripts to efficiently resolve customer queriesSkills: Communication Data Entry Customer Service Attention to Detail. Operations Management Typing Multitasking -
Lead Generation Expert | Outsourcing UkLeadge Mar 2022 - Feb 2023Lucknow, Uttar Pradesh, India● Business process outsourcing (IVA CAMPAIGN)● Educate Customers● Cold calling● Retrieve Customer Information● Respond to Customer Concerns and Questions● Meet Productivity Goals● Provide Outbound Call Assistance.
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Operation ExecutiveFlipkart Jul 2021 - Jan 2022● Handle customers and vendors requests, external communication with them● Assist customers on their enquiries over the telephone (eg●Take ownership of customer issues and resolve them according to defined priority & severity levels● Provide internal and external customers with guidance, advice on product usage, solutions and optimization -
Customer Support SpecialistRama Infotech Pvt Ltd Aug 2020 - Feb 2021Lucknow, Uttar Pradesh, India●Answer incoming calls and respond to customer's emails ●Management and resolving customer complaints.●Identify and escalate issues to supervisors ● Updating cases on the official website.
Akash D. Education Details
Frequently Asked Questions about Akash D.
What is Akash D.'s role at the current company?
Akash D.'s current role is US 🇺🇲 | UK 🇬🇧 | AUS 🇦🇺| OBAMACARE | IVA | DEBT SETTLEMENT.
What schools did Akash D. attend?
Akash D. attended Swami Vivekanand Subharti University(Svsu).
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