Akashdeep Ray Email and Phone Number
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Engineer with comprehensive background in driving digital transformations for clients from financial, healthcare, telecommunications, hospitality and non profit sectors through process analysis, design strategy, operation improvement and resource building.Adept at delivering and supporting complex product implementations, using agile methodology, spearheading and mobilizing different stakeholders toward common goals. Experience in working with enterprise clients to perform product demonstrations, refine requirements, translate user feedback, support post sales, and handle escalations ensuring customer success. Competent in the use of web technologies, BPM software, operating systems and database systems. Interested in the intersection of technology and public policy, society and history. Aspire to be curious and enthusiastic as Clifford Stoll is, and a storyteller as Richard Feynman was.
Securiport
View- Website:
- securiport.com
- Employees:
- 161
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Senior Product AnalystSecuriport May 2021 - PresentWashington, District Of Columbia, United States
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Senior System ArchitectPegasystems May 2017 - Apr 2021• Designed and implemented digital transformation projects for Fortune 500 organizations, using Pega's low code software to automate BPM, and CRM processes.• Conducted Product demonstrations, coached and enabled client teams to take over process modeling using Pega’s low code platform. • Directed work plans to align partner and junior team members to deliver project objectives. • Facilitate requirement gathering sessions, prioritize product deliverable based on agile SCRUM methodologies.• Collaborate with business analysts to identify gaps between business needs and tech specifications. -
Technology ConsultantOpentext (Formely Hp Engage) Dec 2015 - Apr 2017Washington D.C. Metro Area• Managed enterprise content system implementations , overseeing product updates, support resources, escalations and road map for enhancements. • Collaborated with product management in shaping integration of IDOL Enterprise Search with TeamSite content management system, became the primary subject matter expert for external customers as well as internal support and development engineers. • Led product training workshops in IDOL Enterprise Search for Product support across North America, Europe and APAC regions , thus expanding their capability to triage more cases, decreasing product engineering resource use by 30 percent within the first six months. -
Solutions EngineerHp Sep 2010 - Nov 2015Washington D.C. Metro Area• Resolved customized HP Marketing Optimization product implementation issues for escalated client accounts in limited time frames.• Acted as a liaison between technical client teams and product development to drive product fixes and enhancements amid conflicting business requirements. • Increased Product knowledge base articles by translating technical solutions into business language leading to easier search and increased use by client teams. • Scaled Offshore Product Support team by formulating training plans and processes to take over Level 1 and 2 Support, increasing Product Support coverage. -
Research AssistantRobert Smith School Of Business, University Of Maryland Nov 2009 - May 2010Washington D.C. Metro Area• Conducted data analysis of open source websites to codify them according to metrics of complexity. Part of the NSF project, "CAREER: A Study of Open Source Software Project Success." -
It Assistant/ Graduate AssistantNational Foreign Language Center, University Of Maryland Jan 2009 - Nov 2009• Provided software and hardware support through online ticket system to 75 internal users.• Supported installation of VmWare ESXi and virtual server infrastructure.• Initiated implementation of Windows SharePoint software as a document and project management tool. • Developed technical manuals for Wiki and other software related use.
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Software DeveloperSify Aug 2006 - Aug 2008Chennai Area, India• Engineered a web application to generate call reports for Indian intelligence bureau. Implemented the project in a two-week sprint to get telecom license approval enabling roll out of the business services in the same quarter.• Implemented use of open source VoIP technology, routing approximately intra office 50,000 calls per month through Sify’s own broadband network. This became a POC for Sify to offer MPLS services to other network providers, routing their mobile calls and messages through Sify broadband.• Developed a thin client application to access virtual Windows XP systems hosted on VMware. Collaborated with database and application support teams for data, and system design. Enlisted business users to develop test cases for the integrated system.
Akashdeep Ray Skills
Akashdeep Ray Education Details
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Information Management -
Computer Science And Engineering
Frequently Asked Questions about Akashdeep Ray
What company does Akashdeep Ray work for?
Akashdeep Ray works for Securiport
What is Akashdeep Ray's role at the current company?
Akashdeep Ray's current role is Product Owner | Building products for secure digital identities in a physical world | Trivia hoarder.
What is Akashdeep Ray's email address?
Akashdeep Ray's email address is ra****@****ail.com
What schools did Akashdeep Ray attend?
Akashdeep Ray attended College Of Information Studies (Umd Ischool), University Of Maryland, Anna University Chennai.
What are some of Akashdeep Ray's interests?
Akashdeep Ray has interest in Social Services.
What skills is Akashdeep Ray known for?
Akashdeep Ray has skills like Mysql, Linux, Sharepoint, Sdlc, Uml, Php, Xml, C, Virtualization, Vmware, Databases, Wireshark.
Who are Akashdeep Ray's colleagues?
Akashdeep Ray's colleagues are Janet Leon Rivera, Jean Jacques Djro, Hsiang-Yi Yu, Vanessa Fofana, Sahr Paul Komba, Ange Konan, Erros Nonny.
Not the Akashdeep Ray you were looking for?
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Akashdeep Ray Chaudhuri
Isi-Kolkata'25 || Sxc'23 || Quantitative Economics || Aspiring Data ScientistKolkata
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