Provided comprehensive technical configuration support for Cisco Cloud Email Security Technology portfolio, including troubleshooting, deployment, migration, etc.Delivered comprehensive training to new hires, resulting in improved productivity and quality of work. Actively shared knowledge and expertise to foster a culture of continuous learning.

Gained proficiency in a wide range of AWS services through rigorous theoretical learning and practical application. Successfully completed all assigned tasks and obtained relevant partner certifications, solidifying my expertise in the AWS ecosystem.Successfully led and motivated a team of five to exceed expectations in research and reporting, resulting in timely and accurate deliverables.