Akash Jayaprakash Email & Phone Number

Glen Mills, PA, US

Houston, TX, US

Worked with CIO of a small construction company to develop documentation and training for in-house sales and inventory database. ■ Authored user documentation and training roadmap for distributed sales team.■ Collaborated with IT development team to formalize change control process.■ Created documentation and provided support for internal help desk system.

Newark, Delaware, US

Managed and supported Learning Space, the LMS for 10K+ employee hospital system.■ Maintained daily operations through T2 technical support, vendor communication, and system administration.■ Provided live training to adjunct faculty and administrative users. ■ Worked with internal SMEs to develop technology-based education solutions for clinical operations.

Jacksonville, Florida, US

Managed Nemours University - the LMS/online learning platform for 9000+ users at a major health care provider serving children in the Delaware Valley and Florida. ■ Oversaw system operations, working with enterprise Information Services teams and Saba (LMS Vendor) to ensure reliability and integration with data infrastructure. ■ Key project member on two.

Bethesda, Maryland, US

I was half of a two-member team responsible for client training at Salsa Labs, a CRM/SaaS vendor serving non-profit organizations and political campaigns. ■ Created online training content including documentation, presentations, and reference guides, using expertise in instructional systems design practices and adult learning theory■ Designed and developed.

Alexandria, Virginia, US

At ASCP, I provided logistical support for the many activities of a small national advocacy/lobbying group, including grassroots advocacy, FEC compliance, fundraising, member and public education, and content management. Our issues included controlled substance regulation, inclusion of pharmacists in federal health care programs such as ACA, and expansion.

Falls Church, VA, US

As is common at many small non-profit organizations, I wore many hats at CHEJ: membership manager, fundraiser, content author and manager, technical support, and office operations support. ■ Streamlined and re-engineered 2007 year-end direct mail campaign, resulting in 350% increase in giving over previous year’s campaign without additional investment.■.

Assisted college, graduate and professional school applicants throughout the admissions process

Ed.M., Technology In Education

Bachelor’S Degree, Medieval Studies, English