Worked with CIO of a small construction company to develop documentation and training for in-house sales and inventory database. ■ Authored user documentation and training roadmap for distributed sales team.■ Collaborated with IT development team to formalize change control process.■ Created documentation and provided support for internal help desk system onboarding process.

Managed and supported Learning Space, the LMS for 10K+ employee hospital system.■ Maintained daily operations through T2 technical support, vendor communication, and system administration.■ Provided live training to adjunct faculty and administrative users. ■ Worked with internal SMEs to develop technology-based education solutions for clinical operations in Delaware's largest health system.

Managed Nemours University - the LMS/online learning platform for 9000+ users at a major health care provider serving children in the Delaware Valley and Florida. ■ Oversaw system operations, working with enterprise Information Services teams and Saba (LMS Vendor) to ensure reliability and integration with data infrastructure. ■ Key project member on two major system migrations: Saba Enterprise Cloud 5.5 > 7.0 (2013) and SEC 7.0 > Saba Cloud (2015). ■ Provided live and remote training to adjunct faculty and administrative users. ■ Oversaw second-tier technical support response for LMS issues.■ Worked with internal SMEs and third-party content vendors to deliver and maintain course content.

I was half of a two-member team responsible for client training at Salsa Labs, a CRM/SaaS vendor serving non-profit organizations and political campaigns. ■ Created online training content including documentation, presentations, and reference guides, using expertise in instructional systems design practices and adult learning theory■ Designed and developed interactive training courses from concept to final product; designed training and evaluation instruments for Salsa certification program using Adobe Captivate and online testing systems ■ Designed and delivered online and in-person training courses on database management and online communications

At ASCP, I provided logistical support for the many activities of a small national advocacy/lobbying group, including grassroots advocacy, FEC compliance, fundraising, member and public education, and content management. Our issues included controlled substance regulation, inclusion of pharmacists in federal health care programs such as ACA, and expansion of access to medication therapy management. ■ Managed online communications for membership base as well as national coalition-based campaigns, including Campaign 2011 (public education and legislative action campaign) and the Quality Care Coalition for Patients in Pain (regulatory reform campaign).■ Managed department fundraising campaigns and special events, including annual giving campaigns, raffles, donor receptions, and entertainment galas at biannual trade shows.■ Oversaw regulatory compliance for lobbying staff and Political Action Committee (PAC) fundraising.

As is common at many small non-profit organizations, I wore many hats at CHEJ: membership manager, fundraiser, content author and manager, technical support, and office operations support. ■ Streamlined and re-engineered 2007 year-end direct mail campaign, resulting in 350% increase in giving over previous year’s campaign without additional investment.■ Reported on organization's activities and education efforts through electronic and print newsletters, website updates, membership materials, and donor correspondence. ■ Assisted with grant writing, major donor research, and executive board presentations.■ Served as technical support and webmaster during staffing shortage.

Assisted college, graduate and professional school applicants throughout the admissions process