Ementation Manager
Portland, Oregon Metropolitan Area
• On boarding new customers, oversee implementation and made sure change orders are done correctly.• Built positive working relationships with clients, consulting staff, managers, leadership, and internal support teams.• Proactively seeks opportunities to build skills, experiences, and relationships by contributing to project engagements, internal initiatives, and business development opportunities.• Manage heavy workloads.• Supports the overall cross-functional management of projects, at both the client organization, as well as internally customer. Contributes to the effective management of project scope, approach, budget, resource allocations, and timelines. • Day-to-day point person for the implementation workstream(s) deliverables and management of the client/vendor relationship and contract.• Delivers superior client experience. Leads professional, positive, and mature interactions with clients. Ensures client satisfaction through project delivery and experience with other team members. Proactively escalates problems as they emerge to project leaders.• Lead the creation of system implementation project deliverables, quality checking work, setting expectations with the project team, delivering edits and feedback to consulting staff team members, and driving deliverable completion from start to finish by advising the team on production and delivery best practices through hands-on guidance. Leverages team member strengths and professional development opportunities to assign project roles and responsibilities.• Demonstrates superior technical skill according to demands of the Advisory Group, in general (i.e., relevant and in high demand.) Provides strategic influence on program teams, with clients, and to Advisory Group leadership.• Prepares for, attends, and facilitates client meetings and presentations. Acts as the subject matter expert on data, findings, and recommendations outlined in meeting materials and client deliverables.
