Delivering exceptional customer service, addressing banking inquiries, resolving issues, andfostering strong customer relationships through personalised banking solutions.

Cultivated and managed relationships with a portfolio of key corporate clients, ensuring high levels of customer satisfaction and loyalty.Achieved a notable 30% growth in the liability book size from ETB customers, driving increased revenue and market share.Successfully created a New-To-Bank (NTB) customer base of 41 crore, representing approximately 25% of the total book size.Demonstrated expertise in understanding the unique banking needs of large corporates and providingcomprehensive financial solutions.Secured an impressive 80% wallet share of the top 20 customers in my portfolio, effectively cross-selling and upselling banking products and services.Managed relationships with the largest corporates in the city, demonstrating expertise in understanding their banking needs and providing tailored solutions.Proven ability to deepen relationships with old customers who had stopped banking with us, capturing significant shares of their asset and liability portfolios.

Provided personalized financial advice and solutions to clients, addressing their wealth management needs.Strengthened customer relationships through proactive communication, fostering trust and loyalty.Consistently achieved sales targets and surpassed performance expectations, leading to promotions andrecognition.Successfully increased portfolio value from 100 crore to 180 crore resulting in a growth of 80 crore in just 2 years.Managed a diverse client base of 1400 unique customers, providing comprehensive banking services.Demonstrated strong leadership skills, progressing from Assistant Manager to Manager within 4 years.Recognized as the top performer in the country, achieving the number 1 position in the scorecard for 2022-2023.Received the prestigious Outstanding Banker Award in 2020, presented by Sir Aditya Puri, MD of HDFC Bank

Diversified selling strategy across a new portfolio by introducing new digital solutions and managed a team of 12 direct reportee by offering support and constructive feedback.Used excellent verbal skills to engage customers in effective conversation to determine their financial need and requirements.

Provided exceptional customer service to walk-in customers, addressing their banking needs and resolving inquiries promptly and efficiently.Offered services and assistance to customers on call, ensuring prompt resolution of their queries and concerns.Successfully managed a CSR portfolio of 7 crore, ensuring accurate account maintenance and timely transaction processing.Proficiently handled various banking operations, including fund transfers, demand drafts, cash deposits and withdrawals, and statement generation.Effectively managed lobby operations, ensuring a smooth and efficient customer experience during peak hours.Recognized with the prestigious STAR award for outstanding service, based on consistently positive feedback received from customers.Promoted from Assistant Manager to Deputy Manager within 18 months, reflecting a strong service reputation and achievement in cross-sales targets.