Professional having over 7 years of relevant expertise in the BFSI domain, Team Handling, BPS Operations, Process Excellence & product manager. Capable of enhancing process operations effectively and putting plans into practice to guarantee client satisfaction, business expansion, and growth.
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Team LeadTata Consultancy ServicesKolkata, Wb, In -
Business Team LeadTata Consultancy Services Oct 2022 - Present
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Operations Team LeadCognizant Jun 2017 - Oct 2022Kolkata, West Bengal, India1. People managment & handling 2. Estimating the time-to-action (TTA) for data requests and allocating tasks to team members3. Carrying out routine tasks to achieve deliveries in accordance with SLA4. Other aspects of my employment include feedback sessions, RCA, CAPA analysis, PKT questioners, and quality improvement planning.5. Managing BQM associates and recommending the appropriate improvements6. Conducting one-on-one feedback review sessions for the associates and performing data-driven evaluation (monthly, MYR, & YEA)7. Creating a high-performing team that follows the KRA process8. Coordinating CR and BCPs through BCP management9. Key person for PEX team.
Akash Das Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Akash Das
What company does Akash Das work for?
Akash Das works for Tata Consultancy Services
What is Akash Das's role at the current company?
Akash Das's current role is Team Lead.
What schools did Akash Das attend?
Akash Das attended University Of Calcutta.
Who are Akash Das's colleagues?
Akash Das's colleagues are Ajay Adi, Soumalya Nandi, Chaitanya Jibhakate, Phd, Vaishnavi Shankar, Ditipriya Ghosh, Akshat Jain, Suresh Gurram.
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