• Led business analysis and solution design working with an agile team delivering large-scale digital business transformation projects in the APAC region• Managed end-to-end SaaS product delivery across B2B and B2C channels for clients in Malaysia, Sri Lanka, and Singapore• Being the voice of the customer - designed the Sales facing distribution channel portal (NCP) UI and screen flow across web and mobile application• Designed business process flows for 3rd party API integrations across payments, chat-bots, claims, reporting, call center, WhatsApp and more to facilitate seamless interaction with core product and channel portal• Business process management using workflow design and configuration• Product demos, presentations, and walkthroughs to the clients and stakeholders

• Business analysis and solution design for a leading multiline P&C Insurer in Malaysia, covering following products - Auto, Travel, Personal Accident, Home, Liability, Health and Marine across personal and commercial lines• Directed business interactions for requirement gathering, elicitation, documentation, UAT and delivery• Owned FRS/SRS/BRD creation and sign-off from business• Defined business rules for configuration using the product rules engine• Defined requirements for 3rd party API integration for Motor, Travel and Group Health lines of businesses• Conceptualized, designed and defined the CRM dashboard for B2B channel platform• Product demos, presentations, and walkthroughs to the clients and stakeholders

▪ Designed a quantitative approach to create a business process to consolidate cyber risks into operational risk management▪ Estimated and prioritized the needed IT remediation using ISO:27005 standards

▪ Analyzed the performance of products using digital analytics metrics▪ Designed and implemented Schema structured data markup for all the products resulting in rich graphic search results.▪ Collaborated with the team to design a new customer journey for the online products leveraging digital assets, content strategy and web analytics▪ Strategized increase in lead conversion by designing a new CTA button that is projected to generate additional yearly revenue of USD 130000

Business Analysis, Application implementation• Designed, developed, implemented and tested 11 critical functionalities for the client Royal & Sun Alliance (Ireland) using Agile methodology under Insurance domain• Spearheaded the development, implementation and testing of new rate changes for the client which contributed to increment in the sales by 8% and thereby increasing the profit• Reviewed project infrastructure design, advised on suitability of methodologies and suggested improvements• Headed the testing of systems and servers as a part of vendor service migration from IBM to Wipro and Windows upgrade• Managed communication with the vendor service providers - Wipro, Vodafone, 123.ie and Persona.• Automated the Claims Fraud extraction that reduced the data processing time from 7 hours to 2 hours• Carried out specified data processing and statistical techniques to supply quantitative and qualitative data to clients and colleagues• Resolved issues related to the MICL(Management Information for Commercial Leads) system• Directed conversations with the clients to understand requirements and to build the same• Mentored and guided associates to learn new skills as a part of Learning and Development• Distinctive achiever title for November 2016 and March 2017

• Designed, developed, implemented and tested new functionalities for a leading insurance client in Europe - Royal & Sun Alliance• Handled Change, Incident and Problem related activities• Manipulated, cleansed and processed data using multiple technologies - ASP.Net, Access, SQL & Excel using customized scripts• Advised on suitability of methodologies and suggested improvements• Audited and entered data, created daily, weekly and monthly reports and monitored data for accuracy• Created test scripts and performed testing for multiple Point of Sale (POS) applications as a part of ITO upgrade of systems• Managed communication with the vendor service providers - Vodafone, IBM & Williams Lea Printing• Service Level Agreement(SLA) maintained over 98% at all times• Distinctive Achiever title for December 2015

• Delivered consulting services to the clients - Telstra, Australia & Airtel, India • Identified telecommunication network issues and proposed optimal solutions • Remotely managed a team of onsite engineers to rectify network issues in minimal time

• Analysed the architecture, functioning and management of the Passenger Reservation System(PRS), Unreserved Ticketing System(UTS) and RAILNET at Gorakhpur - Headquarters of North Eastern Railway• Ensured unhindered functioning of the 5 VAX-VMS clusters and its components as per the troubleshooting guidelines• Leader of the team that received the appreciation from the Chief engineer for maximum troubleshoots performed