Abdullah Kashmoola Email & Phone Number

Dubuque, Iowa, United States

• Improved the accuracy and efficiency of manual processes by designing, streamlining, and programming Phoenix workflows, resulting in better service to members and timely interactions with staff.• Provided quality service to members, potential members, and coworkers, demonstrating professionalism and teamwork in all interactions.• Designed and created business process automation workflows using Phoenix workflow, SQL, XML, and other technologies.• Supported and made changes to workflows within policy guidelines as needed, ensuring smooth operations and adherence to established processes.• Collaborated with staff to analyze processes and identify opportunities for workflow enhancements, optimizing their experience and productivity.• Assisted in product rollouts and conducted follow-ups with employees to assess the effectiveness of workflows in meeting expectations.• Communicated with the help desk and training teams, providing recommendations for staff regarding workflow updates and rollouts.• Logged and managed cases 3rd party software issues, ensuring prompt resolution and minimal disruption.• Answered support calls, coaching and assisting employees to deliver superior member service and maintaining awareness of front-line processes to develop effective workflows.• Exceeded department and position goals, contributing to the overall success of the organization.• Performed additional duties as assigned to support operational needs.

Vernon Hills, Il

• Deploy image through client’s VPN or USB Boot Media utilizing client specifications to configure workstations including data capture and tracking for all hardware, software, and peripheral devices.• Test new client devices by implementing client image and ensuring successful deployment of image to client specifications and configurations.• Diagnosing image deployment (SCCM/MDT/ LANDesk) implementation issues by providing log files to the client including any errors and related screenshots and troubleshoot based on client feedback.• Troubleshoot problem devices through identification of issues and implement possible solutions. Typical hardware issues that require diagnosis and repair include video card, RAM, storage, IO ports, and peripherals. Software issues are remedied in collaboration with client. Utilize team resources to tackle complex concerns, file necessary documentation, and request replacement equipment.• Monitor, track, and document service support activity to develop best practices in collaboration with clients to update procedure to expedite problem resolution.• Utilize ticketing system to enable client networks, requesting asset tags, replacement requests, and tracking performance.

Manchester , Nh

• Assigned tasks to team members to meet workflow needs including maintenance, prepayments, addressing volume needs to ensure daily tasks to maintain facility efficiency.• Interact with customers to address any issues with payment, service concerns, safety, and equipment issues to work to ensure customer satisfaction.• Participate in daily operations alongside team members to accomplish operating needs of the facility, train new employees, track cash on hand, and collect reoccurring charges for long term customer.

Egyptian Media Production City

• Review writing and video content for news stories and segments to ensure runtime compatibility, appropriateness of content, and upload for the broadcast.• Assessed daily rundown of stories and segments to select and/or update video content, make changes to news events as they occurred, and revise stories to meet airtime requirements.

Bachelor Of Science - Bs, Software Development

Associate Of Science - As, Computer Science, A

Activities and Societies: Phi Theta Kappa Member, Summa Cum laude graduate

Bachelor Of Science Engineering, Electronics And Communications Engineering