Managing Pre Invoicing Process and providing resolution to respective stakeholders.

• Leading a team of 8 associates for managing post-bankruptcy operations of a US-based client for achieving monthly revenue targets through efficient scheduling, resource allocation, and collaboration with vendors, clients, legal team and top management• Preparing SOPs and checklists of critical processes and driving adoption among team members and concerned stakeholders for reducing defect rates• Spearheaded a Lean Six Sigma project for redesigning client’s post-bankruptcy process for reducing process throughput time• Standardized MIS and SOW formats across domains; singlehandedly supported client audits conducted biennially• Developed competency matrix, identified training needs and designed, delivered an internal training program for team members on process workflows and best practices through case study discussions and brainstorming sessions

• Redesigned invoice processing workflows for reducing throughput time and improving productivity• Achieved quality compliance score of 100% for 3 consecutive months by de-bottlenecking and streamlining critical invoicing processes

Audited Customer Application Forms at the Data Verification Centre of Reliance Jio Infocomm, appreciated for attaining 100% quality compliance score (zero defects)

Conducted customer due diligence and collected interest from customers for gold loans availed from the branch