Training Manager at Sutherland Global Services, shaping the training landscape for the Technical Support department for a global client in Cochin. My dedication revolves around orchestrating a seamless onboarding experience and driving continuous performance improvement for new hire associates. Actively collaborating with the training team, I foster an environment that hones skills and optimizes processes. Through regular client connections, I ensure training strategies stay attuned to evolving business needs. My focus is on empowering individuals with the expertise needed to excel in the dynamic realm of technical support. Let's elevate learning and performance together.
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Associate Training ManagerSutherlandErnakulam, Kl, In -
Associate Training ManagerSutherland Mar 2023 - PresentKochi, Kerala, India -
Lead Quality Analyst Customer ExperienceSutherland Sep 2021 - Mar 2023Kochi, Kerala, IndiaPlayed a key role in enhancing customer experience through audits, coaching, and feedback for voice and non-voice associates. Ensured adherence to client guidelines, maintained service standards, and improvedprocesses with the process engineering team. Conducted calibration sessions for alignment and continuous improvement. Facilitated final assessments for new hires to ensure proficient customer service skills
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Sr. Quality Analyst Customer ExperienceSutherland Aug 2019 - Sep 2021Kochi, Kerala, India
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Sr. Associate It HelpdeskSutherland Oct 2017 - Sep 2019Kochi, Kerala, IndiaManaged technical customer queries effectively, ensuring seamless service delivery and exceptional experiences. Achieved consistent positive survey feedback by focusing on KPIs, and demonstrating dedication to exceeding expectations. Leveraged technical expertise to enhance team and organizational success, fostering a culture of excellence and achievement in navigating complex challenges.
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Associate It HelpdeskSutherland Aug 2015 - Oct 2017Kochi, Kerala, India
Akash Ms Education Details
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Mar Baselios Institute Of Technology And Science (Mbits)Mechanical Engineering -
Chinamaya Vidyalaya, VaduthalaBiology, General
Frequently Asked Questions about Akash Ms
What company does Akash Ms work for?
Akash Ms works for Sutherland
What is Akash Ms's role at the current company?
Akash Ms's current role is Associate Training Manager.
What schools did Akash Ms attend?
Akash Ms attended Indira Gandhi National Open University, Mar Baselios Institute Of Technology And Science (Mbits), Chinamaya Vidyalaya, Vaduthala.
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