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Akash Ms Email & Phone Number
Associate Training Manager
at
Sutherland
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✓ Verified August 2026
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Profile completeness 86%
Who is Akash Ms? Overview
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Quick answer
Akash Ms is listed as Associate Training Manager at Sutherland, based in Ernakulam, Kerala, India. AeroLeads shows a matched LinkedIn profile for Akash Ms.
Akash Ms previously worked as Lead Quality Analyst Customer Experience at Sutherland and Sr. Quality Analyst Customer Experience at Sutherland. Akash Ms holds Bachelor Of Tourism & Science, Tourism from Indira Gandhi National Open University.
Company email context
Email format at Sutherland
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Sutherland
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Profile bio
About Akash Ms
Training Manager at Sutherland Global Services, shaping the training landscape for the Technical Support department for a global client in Cochin. My dedication revolves around orchestrating a seamless onboarding experience and driving continuous performance improvement for new hire associates. Actively collaborating with the training team, I foster an environment that hones skills and optimizes processes. Through regular client connections, I ensure training strategies stay attuned to evolving business needs. My focus is on empowering individuals with the expertise needed to excel in the dynamic realm of technical support. Let's elevate learning and performance together.
Current workplace
Akash Ms's current company
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6 roles
Akash Ms work experience
A career timeline built from the work history available for this profile.
Associate Training Manager
Current
Mar 2023 - Present
Lead Quality Analyst Customer Experience
Played a key role in enhancing customer experience through audits, coaching, and feedback for voice and non-voice associates. Ensured adherence to client guidelines, maintained service standards, and improvedprocesses with the process engineering team. Conducted calibration sessions for alignment and continuous improvement. Facilitated final assessments for new hires to ensure proficient customer service skills
Sep 2021 - Mar 2023
Sr. Quality Analyst Customer Experience
Aug 2019 - Sep 2021
Sr. Associate It Helpdesk
Managed technical customer queries effectively, ensuring seamless service delivery and exceptional experiences. Achieved consistent positive survey feedback by focusing on KPIs, and demonstrating dedication to exceeding expectations. Leveraged technical expertise to enhance team and organizational success, fostering a culture of excellence and achievement in navigating complex challenges.
Oct 2017 - Sep 2019
Associate It Helpdesk
Aug 2015 - Oct 2017
3 education records
Akash Ms education
Bachelor Of Tourism & Science, Tourism
Engineer'S Degree, Mechanical Engineering
Mar Baselios Institute Of Technology And Science (Mbits)
High School, Biology, General
Chinamaya Vidyalaya, Vaduthala
FAQ
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Quick answers generated from the profile data available on this page.
What company does Akash Ms work for?
Akash Ms works for Sutherland.
What is Akash Ms's role at Sutherland?
Akash Ms is listed as Associate Training Manager at Sutherland.
Where is Akash Ms based?
Akash Ms is based in Ernakulam, Kerala, India while working with Sutherland.
What companies has Akash Ms worked for?
Akash Ms has worked for Sutherland.
How can I contact Akash Ms?
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What schools did Akash Ms attend?
Akash Ms holds Bachelor Of Tourism & Science, Tourism from Indira Gandhi National Open University.
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