Akash Sinha

Akash Sinha Email and Phone Number

Lead Product Manager | GenAI @ Dell Technologies
Bengaluru, KA, IN
Akash Sinha's Location
Patna, Bihar, India, India
About Akash Sinha

Innovating the future of Customer Post Purchase Support with Generative AI and Data 🚀 Digitally Transforming Lives | Creative Problem-Solver | Tech Visionary | Innovation Enthusiast Currently innovating and delivering customer solutions powered by Generative AI butat the core of my journey lies a fervent passion: envisioning, building, and delivering technology products that don't just solve problems but transform lives. I'm a firm believer that exceptional leadership isn't just about products—it's about crafting experiences that truly make a difference. They say I have a knack for turning visions into realities, and I thrive on that challenge.Navigating through uncertainty is where I thrive best—launching groundbreaking products, assembling new teams, and crafting strategies that break barriers. I seize every opportunity to learn and contribute, often extending beyond my defined role to add value where it's needed most.Proudly described as a 'Jugaadu,' I bring ideas to life. From diving into diverse technologies spanning AR, VR, React, Angular, and more to mastering online customer experience, Order Management lifecycle, supply chain management, infrastructure devops , I've woven a tapestry of expertise that fuels problem-solving. I firmly believe that crossing technological boundaries simplifies problem-solving.Beyond the digital realm, I'm known for fixing earphones, breathing life into rice bulbs, and crafting innovative artistic creations. Even before the Metaverse dawned, I envisioned virtual laptop stores and Augmented Reality for digital IDs, always seeking the next frontier in tech innovation.Fueling my passion further, I actively mentor and inspire others, partnering with Non Profits to drive social innovation for a brighter, better future. Envisioning products that redefine simplicity and entertainment is my go-to pastime.

Akash Sinha's Current Company Details
Dell Technologies

Dell Technologies

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Lead Product Manager | GenAI
Bengaluru, KA, IN
Website:
delltechnologies.com
Employees:
128606
Akash Sinha Work Experience Details
  • Dell Technologies
    Lead Product Manager | Genai
    Dell Technologies
    Bengaluru, Ka, In
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  • Dell Technologies
    Product Manager | Genai
    Dell Technologies Oct 2023 - Present
    Spearheading the implementation of multiple GenAI solutions for customer online experience, including:- Creating a platform that makes all components of GenAI drag-and-drop and customisable, empowering multiple product teams to execute different use cases seamlessly.- Envisioning and executing customer-centric IR, Hybrid RAG, NLP modules, different chunking strategies, metrics, and delivering outcomes.- Leveraging Customer Journey and multidimensional data with LLM and AI Models for best in class online support experience- Development and deployment of GenAI Solutions for interactive user experiences.- Designing use cases for Customers and Support Agents, providing comprehensive journey summaries.- Defining the GenAI strategy for Dell.com's self-service customer experience:- Designing the architecture, leveraging a range of technologies including LLM, RAG, Multimodal Intelligence, Multidimensional Context Stores, prompt optimization tool, Vector databases, and Chunking Optimization tool.- Pioneering an enterprise-grade central GenAI system, emphasising adaptability for new interlocks and LLM plugins, utilizing context store and LLM caching for robust analytics and business feedback and control
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  • Dell Technologies
    Product Manager | Online Cre
    Dell Technologies Feb 2023 - Present
    Orchestrated online customer return, exchange, and credit tracking capabilities, transforming the digital customer experience.Leveraged Multidimensional data product - Carepulse - to identify gaps, reducing customer agent effort for return label creation by 98% in cases of interlock failure, optimizing operational efficiency. [Patented Framework]- Enabling Returns for commercial customer, providing seamless bulk product returns with an aim of minimizing call volumes, and enhancing self-serve capabilities for commercial users.
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  • Dell Technologies
    Global Lead - Tech Csr
    Dell Technologies Aug 2019 - Present
    - An Initiative to leverage technical skills to digitally transform Society- Responsible for the robust Strategy planning, interaction and engaging with the senior leadership team., employee engagement, fundraising internally and implementing of the projects. - End to End program Management- Launched 7 Strategic events on technical skill volunteering which resulted into 9000+ hours of technical utilization for the betterment of the society- Transformed 22 Tech CSR Projects into Product Team Structure and 45+ NGO Collaboration- Collaborated with Global Giving to run Indian Government Entrepreneurship Programs for youth under Atal Tinkering Labs
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  • Dell Technologies
    Product Manager | Innovation
    Dell Technologies Jun 2021 - Feb 2023
    Led innovation initiatives as an Innovation Product Manager at Dell Online Support, focusing on transforming product strategies to elevate self-service capabilities for customers and streamline engineering development processes.Spearheaded the creation and deployment of pioneering products, including:- Carepulse - proactive issue identification system utilizing multidimensional data for enhanced problem resolution enabling a proactive reduction of 34k Support calls/Qtr and increase in Customer Online Satisfaction score.- ISCA - Development of a DevOps platform aimed at minimizing infrastructure vulnerabilities and reducing developers effort by 10k hours in the enterprise ecosystem.Drove initiatives to simplify customer interactions on Dell's online platform (www.dell.com/support) through impactful self-service capabilities, conducting comprehensive research on customer journey and lifecycle for optimized user experiences.Successfully productized three enterprise solutions, resulting in a substantial ROI by significantly reducing operational costs and elevating customer satisfaction metrics.Unified the customer experience for the Virtual Assistant, strategically engaging customers contextually to reduce deflection rates to live agents, resulting in improved efficiency.Established collaborative partnerships with key business stakeholders, exploring new growth avenues beyond product innovation.Fostered cross-product team engagement, enhancing existing applications spanning sales, order management, and CRM, resulting in an elevated overall customer satisfaction index.
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  • Dell Technologies
    Software Engineer Ii
    Dell Technologies Apr 2021 - Jun 2021
    -Responsible of development of Integration services on middleware technologies for the Dell Digital Assisted Support - Knowledge Management and troubleshooting-Production Services with Gitlab CI/CD, Enterprise Redis, RabbitMQ, Gitlab Config Server for the middleware Springboot services-Development of oAuth 2.0 mechanism and postgres intergration on heroku-Product taxonomy Updation track with Esupport Product Catalogue as Upstream and Lightning Knowledge as Downstream Facts and Figures --8 Cloud native solutions delivered
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  • Dell Technologies
    Software Engineer
    Dell Technologies Jun 2019 - Apr 2021
    Bengaluru Area, India
    -Responsible of development of Integration services on middleware technologies for the Dell Digital Assisted Support (CRM)-Middleware service development and deployment on PCF (Tanzu)Platform-Sole developer of Offline Transfer Manager - A Backup tool for all the service agents when Lightning is down/unavailable across globe-Sole developer of ESB Release Manager - A Cloud Application which tracks all the middleware services release status-Have hands on experience in Gitlab CI/CD, Enterprise Redis, RabbitMQ, Gitlab Config Server for the middleware Springboot services-Responsible for product taxonomy Updation track with Esupport Product Catalogue as Upstream and Lightning Knowledge as DownstreamFacts and Figures --8 Cloud native solutions delivered-6000+ Voice Agents Onboarded-Monitoring dashboard for 150+ middleware services-Stable Cloud portal with ability to withstand more than 15k hits/min
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  • Dell Technologies
    Engineering Intern
    Dell Technologies Jan 2019 - May 2019
    Bengaluru Area, India
    -Part of Data Migration and Data Integration Team in SFDC Lightning [CRM] Domain-Won the Dorm-room Hackathon with a project on Blockchain Inventory Management System-Developed a dashboard application to monitor and predict service reliability of API used in ESB layer and SOA architecture-Developed a dashboard application to monitor the servers and services across the organization used in CRM workflow-Was part of development team of a Braille Converter portal which is a Tech CSR project of Dell Technologies. The portal converts multi language text or pdf to braille ready format with preserved layout.
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  • Hostel Welfare, Iiit Bhubaneswar
    Secretary
    Hostel Welfare, Iiit Bhubaneswar Aug 2017 - May 2018
    Bhubaneshwar Area, India
  • National Institute Of Technology , Patna
    Research And Development Intern
    National Institute Of Technology , Patna Jun 2017 - Jul 2017
    Patna, Bihar, India
    -Responsible for development of the software of the Chemical Analyzer Project at NIT Patna.About the Chemical Analyzer Project -The purpose of the project is analyzing the chemical composition of a liquid and itscharacteristics. It uses ADC Converters to analyze the composition using liquids propertieslike conductivity and impedance by passing electric current of varying potential and current amperes.The GUI is built on JAVA Platform with incorporation with LiveGraph (currently underdevelopment) using swing libraries.It uses Python as its back-end which serially reads the data and converts data size from 64 bit to 8 bitchunks for processing.
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  • Planin.Xyz
    Web Developer Intern
    Planin.Xyz Jun 2017 - Jul 2017
    New Delhi Area, India
    -project on web development using Angular JS and Bootstrap to create a dynamic webpage withvideo and audio supprt.-Entwined into marketing and publicity strategies for Planin.XYZ
  • Sehshakti
    Member Of The Board
    Sehshakti Mar 2010 - Feb 2017
    Patna, Bihar, India
    -Responsible for collaborations with organizations-Responsible of Executing and monitoring event strategiesAbout SehShakti :SehShakti, a private organization, established itself for the welfare of the society, and mankind at large. Engaged in a number of social welfare activities like child welfare, health, education and women empowerment, SehShakti has rigorously aimed at implementing effective and innovative solutions to improve quality of life of the not-so-privileged communities.The organization organizes many events and courses for the betterment of these communities aiming at the Children and Women of the society.
  • Planin.Xyz
    Embedded Engineer
    Planin.Xyz Dec 2016 - Jan 2017
    Delhi
    -part of the team who led the development for a passenger safety device.About Passenger Safety DeviceThe device is used to monitor the motion of the car along with the information of the driver and the passenger updated on full stacked web portal. The GPS and GSM modules update the server with the location and other relevant information via internet or SMS service. The device had a panic button that when pressed in distress sent a message and updates the server about the car. The server then issues an alert message to the nearest PCR for immediate action. The camera in the car starts to record the incident.Hands-on Experience :-Interfacing Two Raspberry Pi via radio transmitter -Circuitry design -Database management -Interfaced Raspberry Pi with SIM 5320 and GPS module -PHP/JAVA integration with RDBMS-Interfacing USB webcam with Raspberry Pi -Interfacing Sim 900 Module with raspberry Pi -PPP mode connection handling and AT commands -Circuitry of tamper-proof buzzer circuit and Two Way Battery Circuit -Working with MQTT server -Circuitry of Tamper-proof Panic Button and Battery Charger Circuit
  • Grand View Research, Inc.
    Human Resource And Talent Acquisition Intern
    Grand View Research, Inc. Mar 2016 - Jun 2016
    Pune Area, India
    -Responsible for establishing business relationships between multiple companies and colleges for research opportunities. -Propose innovative solutions of the current problem statements and scenario based on client's product portfolio.
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  • All India Radio
    Speaker
    All India Radio Sep 2007 - Aug 2015
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Akash Sinha Skills

Microsoft Office Customer Service Microsoft Excel Leadership Microsoft Word Research Powerpoint Public Speaking Social Media Marketing Team Building Event Planning English Time Management Management Marketing Strategy Business Strategy Recruiting Customer Relationship Management Team Management Training Entrepreneurship Market Research Team Leadership Start Ups Data Entry Data Analysis Database Design Adobe Photoshop Photography C C++ Html Cascading Style Sheets Xml Sql Java Food And Beverage Account Management Office Administration Creative Writing Proposal Writing Event Management Information Technology Year End Accounts Business Intelligence Outsourcing Volunteer Management Youth Empowerment Quick Learner

Akash Sinha Education Details

Frequently Asked Questions about Akash Sinha

What company does Akash Sinha work for?

Akash Sinha works for Dell Technologies

What is Akash Sinha's role at the current company?

Akash Sinha's current role is Lead Product Manager | GenAI.

What schools did Akash Sinha attend?

Akash Sinha attended International Institute Of Information Technology, Bhubaneswar, St.michael's High School.

What are some of Akash Sinha's interests?

Akash Sinha has interest in Human Rights, Social Services, Education.

What skills is Akash Sinha known for?

Akash Sinha has skills like Microsoft Office, Customer Service, Microsoft Excel, Leadership, Microsoft Word, Research, Powerpoint, Public Speaking, Social Media, Marketing, Team Building, Event Planning.

Who are Akash Sinha's colleagues?

Akash Sinha's colleagues are Venkatesh Pothurajula, Sreenivas Siddi Reddy, Jim Eggers, Eliseu Avila, Adam Wright, Humberto Díaz, Claire Parry.

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