• Monitoring Customer Service Associates and evaluating their responses and handling of customer queries and concerns.• Establishing achievable customer satisfaction goals. • Communicating those goals to the customer service team. • Ensuring prompt responses from each Customer Service Associate. • Hiring new Customer Service Associates based on team requirements, standards and corporate direction. • Ensuring the overall satisfaction and loyalty of all customers.

Meeting new farmers and providing them assistance about their problems with crops. Taking weed samples from their land and getting it tested for resistance. Providing knowledge about best herbicide accordingly.