Akash Patel Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida, United States

• Designed and automated billing reports using Python, reducing manual effort by 40% and increasing accounting workflow efficiency, leading to a 25% faster month-end close.• Improved CRM data management, enhancing data integrity by implementing validation rules and automated checks, which reduced data inconsistencies by 30%, supporting more reliable business analytics and reporting.• Performed advanced data analysis with Excel, utilizing complex formulas, pivot tables, and data visualization techniques to monitor and optimize inventory management across multiple departments.• Enhanced data workflows and automated processes, contributing to operational efficiencies by integrating API data, automating routine tasks, and ensuring data consistency across platforms.

Jacksonville, Florida Area

• Contributed to design processes by developing comprehensive test scripts, as well as result and performance matrices to validate product functions.• Led automated testing efforts, reducing testing time by 50% and improving bug detection accuracy, contributing to a 20% increase in customer satisfaction post-release.• Maintained a database of issues from internal and external testers, and participated in the development of an issue-tracking system that efficiently managed testing during the software development lifecycle

Jacksonville, Florida Area

• Collaborated cross-functionally with team members to iterate and refine the implementation process, contributing to continuous improvement.• Provided consulting, training, and post-implementation support, ensuring seamless integration and long-term client satisfaction by aligning solutions with customer needs.• Defined and executed implementation plan parameters, delivering results in stages to meet client expectations and project timelines.• Documented best practices to expedite ramp-up time for new implementations, enhancing future project efficiency and reducing onboarding time.

Jacksonville, Florida Area

• Assisted Information System Management (ISM) department in database related projects.• Organized forms, made photocopies, filed records, and prepare correspondence and reports.• Assisted with file organization and research.

• Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services, receiving the highest customer satisfaction ratings. • Diagnosed and resolved multiple technical hardware and software issues involving general internet connectivity troubleshooting, application based email support, as well as wireless and antivirus/firewall configurations.• Honed detailed knowledge of system information, changes, and updates.• Accurately processed and recorded call transactions utilizing a proprietary tracking software.• Resolved 90% of customer issues prior to escalation through a clear, courteous, and straightforward manner.• Identified and solved technical issues by utilizing distinct diagnostic tools.

Data Analytics Career Track Certificate

Activities and Societies: Mastering skills in analyzing business problems, data analysis, presenting business insights to different.

Bachelor Of Science - Bs, Data Management/Data Analytics

Nanodegree, Data Analyst

Bachelor Of Applied Science - Basc, Information Technology Management