Akash Dubey Email & Phone Number

Gurugram, Hr, In

Gurugram, Hr, In

Gurugram, Haryana, India

•Serve as a key point of contact for AEPS (Aadhaar Enabled Payment System) onboarding support, advising team members on document verification standards, monitoring workflow progress, and managing AEPS pendency by allocating tasks as needed.•Specialize in document and bank verification, with a focus on identifying counterfeit documents and detecting fraudulent activities.•Proficient in EKYC processes, ensuring demographic details and document authenticity.•Prepare daily AEPS Excel sheets and productivity reports to track workflow effectively.•Compile weekly and monthly data insights for strategic decision-making.•Conduct document checks for IRCTC (Indian Railway Catering and Tourism Corporation) on various government portals.•Manage multiple onboarding processes, including AEPS, E-Collect, Indo-Nepal, and mATM.•Prepare and submit monthly decoy reports for IRCTC, utilizing Excel and Word to compile and present data accurately.•Manage CSP (retailer) ID creation and oversee the onboarding process for both CSP and CSF (distributor) partners, ensuring smooth integration and adherence to onboarding protocols.

Gurugram, Haryana, India

Executive Consumer Operations Specialist responsible for overseeing the end-to-end Virtual Know Your Customer (VKYC) process. Provided guidance to customers throughout the process, ensuring seamless navigation and resolution of all inquiries. Maintained strict adherence to regulations and policies outlined by the Reserve Bank of India (RBI) for Video KYC processes, achieving 100% compliance. Conducted thorough customer identification processes via video calls, ensuring accuracy and integrity

Bachelor Of Business Administration - Bba, Retail Management

I am pursuing Bachelor of Business Administration (BBA) from INDRA GANDHI NATIONAL OPEN UNIVERSITY(IGNOU) in distance mode. This course.

Diploma In Engineering, Mechanical Engineering, 70%