*Installing and configuring computer hardware, software, systems, networks, printers,and scanners.*Install, upgrade, support, and troubleshoot Windows client OS and desktop applications,like Adobe Acrobat, Sage, office, Antivirus, Acronis backup software, etc.*Administrate and maintain Active Directory such as creating a new active directory,DNS & DHCP, Users, and group policies, and setting up the permissions.*Managing Active directory services such as creating, and modifying objects like users,Organizational groups, etc.*Monitoring and Managing Physical as well as virtual servers and timely backups of the same.*Maintaining the PABX, CCTV, Wireless Network Controllers, and APs.*Keep records of all the activities, upgrades, inventory, and transactions related to the IT department.*Collaborated with vendors to locate replacement components and resolve advancedproblems.

*Troubleshoot PC-related issues by phone, at the desk side, or using remote tools.*Diagnose & Troubleshooting Hardware and Software problems and replace defectivecomponents.*Supported local and network printers by performing maintenance and repairs.*Creating & deleting Email users in MS Outlook 2007/ 2010/2013, by Archiving & Backup files.*Handle Remedy Tickets and provide first-level support for Windows Server and Workstation-relatedissues.

*Handling day-to-day calls related to OS, Networks, Laptops, and Printers.*Collaborate closely with users in main offices and other branches to optimize the use ofsystems and applications when required and complete general IT administrative tasks.*Track, validate, and keep a record of all assets under warranty & track AMC contractsrelated to the IT infrastructure.*Patched software and installed new versions to eliminate security problems and protectdata.*Set up PC and laptops for new employees; configured systems, ensured networkconnectivity, and installed and tested hardware and software.