In my this role as a Marketing Executive, I made and managed social media communities and pages, implementing effective engagement strategies to enhance interaction. I conducted thorough market research and analyzed industry trends to inform and optimize our marketing strategies. I developed and implemented global marketing strategies, ensuring consistent messaging across all platforms. Additionally, I executed media plans and managed digital marketing efforts, driving targeted campaigns that significantly increased brand awareness and customer engagement. These experiences have equipped me with strong skills in social media marketing, market research, global strategy, mass communication, media planning, and digital marketing.

In my role as an Account Manager at Savyour, I led end-to-end operations for diverse SMBs, guiding them through their entire journey with the platform. Responsibilities included seamless onboarding, strategic marketing execution, and meticulous management of brand health and performance metrics. I addressed and resolved brand queries and complaints, oversaw order fulfillment, managed invoicing processes, and facilitated prompt payment recovery. Through proactive problem-solving and effective communication, I played a key role in enhancing the overall success and satisfaction of the SMBs partnered with Savyour.

As a Customer Success Executive at Savyour, I managed diverse support channels—emails, chats, calls, and social media—ensuring prompt and effective responses to customer queries. I also played a hands-on role in in-store order validation operations and product development along with addressing issues and optimizing customer experiences. Notable achievements include streamlining support operations and enhancing overall customer satisfaction. This experience has equipped me with a versatile skill set and a customer-centric mindset.

At Pinnacle Enterprises, I excelled in three diverse international projects. As a Sales, Technical, and Service Representative for a Canadian-based Internet Service Provider Company, I adeptly managed both chat and call support. In this role, a unique fusion of sales acumen and technical expertise was essential to comprehensively address customer issues. My responsibilities encompassed providing seamless support, requiring a dynamic skill set to navigate diverse aspects of sales and technical problem-solving within the context of the internet service domain. In this project for a California-based Social Media Booster Company, I managed chat, emails, and calls with a primary focus on order validation. Juggling diverse responsibilities, I refined my communication skills and gained a nuanced understanding of customer needs. This dynamic role allowed me to enhance my multitasking abilities, ensuring efficient order validation processes. Contributing to seamless operations, I demonstrated adaptability and a keen awareness of the intricacies involved in providing excellent customer service.In a shared role as a Business Development Associate, I focused on proactive outreach by identifying and directing emails to potential clients, showcasing the value of our BPO services. My responsibilities included strategically targeting prospects, crafting compelling emails, and initiating meaningful conversations, contributing to the expansion of our client base and overall business growth.These experiences not only enriched my communication skills and technical acumen but also allowed me to navigate varied facets of customer support and business development.

As a Lead Generation Specialist at Nexus 360 BPO Solution, I drove business growth by effectively creating leads for healthcare product sales like body braces, diabetes prickless meters, and infrared massagers. Employing diverse outreach strategies, I consistently surpassed targets, establishing connections with eligible individuals and contributing to increased potential sales.

As a Telesales Representative at E-phonix BPO, I specialized in generating leads for Duct Cleaning services in the Canadian region. Leveraging effective communication skills and product knowledge, I successfully engaged prospects, highlighting the benefits of our services, and consistently achieved lead generation targets, contributing to increased sales and market presence.