Technical Support Engineer
CurrentFirst POC for all the website and mobile application-related issues.Ensuring client satisfaction by delivering on time resolution by working with the BA and the development teams.Expert in handling and analysing the issues related to cloud technologies on AWS and Azure.Preparing SLA, cloud health check, and incident management reports.Updating the content on the website page by using Sitecore.Works in implementing new support methodology and making the process more streamlined.Skills: Software as a Service (SAAS), Cloud support, Data analysis, Technical reports, Amazon Web Services (AWS), Azure, and Sitecore.