- Review of internal processes- Review and test of a new process designer and self-assessment online tool- Presentation of the tool to senior managers- Customer Service Management (CSM) role for Cloud clients of SITA- Contact with Operations team in Asia and Canada for the CSM tasks

I took on a challenge in a new industry by working in the financial world.It was in a wealth management company in Geneva with the holding company in Dubai (UAE).My responsibilities there were as follows:- Establish the Geneva office of the holding- Main contact for custodian banks in Geneva- Frequent contact with the Dubai holding office- Travel to the Dubai holding office- Report directly to the Chairman and CEO of the holding

- Manage all the announcements of the new products (documents, presentations, demo machines, etc.)- Manage end-of life and withdrawal process- Internal and external (partner) training and communication- Develop programs and campaigns adapted to local market- Mapping of all Lexmark launch and end-of life marketing processes

- Lead various projects in the perspective of the Business Process Improvement (BPI) - interaction with various departments across EMEA organization- EMEA project for a new CRM program – Salesforce.Com. I worked in the Data Migration Team for France, Spain and Italy. I supervised remotely a team in Casablanca of Data Entry clerks. I also visited the team.- EMEA project for a new CRM program – Salesforce.Com. I trained the Sales teams at launch on site in Geneva- EMEA project for launching a new Sales tool – Subject Matter Expert for marketing related items with interaction with various teams in EMEA and India.- I have achieved the Green Belt in BPI (Six Sigma)

Brand Manager for Desktops and Workstations in Home and Small Business (HSB)Objectives of this position:- Define the monthly pricing / merchandising strategy for Switzerland utilizing competitive information and internal Dell financial goals for HSB Desktops and Workstations- Develop local Desktops’ business achieving both Growth and Profitability in HSB- Develop sales tools to maximize revenue and margin by up-sell for Dimension desktops and cross selling to OptiPlex- Single point of Contact for these Products in HSB- Communicate competition offers comparison to the sales force- Training / Presentations for sales force- Interaction with all other EMEA Desktop Brand Managers and Pricing Team in EMEA head quarters

Product Manager for Clients Products (Desktop, Notebook, Workstation) in both relational and transactional businessObjectives of this position:- Pricing of our relational business offers- Comparison with competition offers and communication to the sales force- Trainings / Presentations for sales force

Product Sales Manager for the Access Business Group products (Desktop, Notebook, Workstation, Handheld) in the Swiss Romande branch. Objectives of this position:- Commercial Responsibility for the Access products in the Suisse Romande- Be the reference person for the Account Managers, the different resellers and the distributors Access products.- Products’ Account Manager for the Small and Medium Business (SMB) customer.- Update presentations to the SMB customers, the resellers and the distributors for the Access products.- Prepare the special prices offerings for big quantity orders in collaboration with the headquarters in Duebendorf- Have regular and privileged contacts with the Product Managers in Swiss head quarters

Product Manager for Compaq products in the Swiss Romande branch.Objectives of this position:- Excellent know-how of Compaq products. Manage all queries from the Sales Department and from clients- Establish excellent relations with the different contacts at Compaq (product managers, account managers, etc.) in Geneva and in Duebendorf- Quarterly planning of marketing activities in close collaboration with the marketing department (eg: incentives, weekly faxes to all clients, special promotions/announcements’ information to all clients, etc.) - Maintain and update the database with vendor information - Plan, analyze and realize vendor programs and promotions- Transform vendor information in valuable information for the customers (via marketing activities, e-mails, etc.)- Support inventory management in order to achieve company inventory targets- Represent the firm at different events organized by the firm or by Compaq- Daily contacts with our branch in Swiss German (mainly in German)

Buyer for Compaq products in the Swiss Romande branch, position covering the entire country.Objectives of this position:- Maintain the Database of the Compaq products- Administration of vendor pricing (price changes, price protections, etc.)- Prepare the purchasing orders with the product manager, place the orders and ensure the follow-up as well as the control of vendor invoices- Establish excellent relations with the different contacts at Compaq (order management in Duebendorf, product managers)- Manage the stock in order to achieve company inventory targets such as stock level- Contacts with different departments of the firm (stock, sales, finance, etc.) as well as with the branch in Swiss German (mainly in German)

Sales Administration Supervisor for the Geneva and Lausanne branch offices, head of a team of 7, reporting to the Area Sales Manager. - My team administered various customers’ contracts by ensuring an accurate follow-up of the deadlines and renewal dates- Instruction to the sales secretaries on administrative tasks- Supervision of the customer care department and the credit control activities according to finance policies and procedures- I was always in close contact with the Swiss headquarters- Organization and mailings of special events for our customers

I informed the clients about our different services, recorded the orders given by telephone and contacted our different branches worldwide by e-mail.