Akbarally R. Email & Phone Number

Mumbai, Maharashtra, India

IT Business Relationship Management (BRM)IT Asset Management (ITAM)IT Capacity ManagementIT Hardware Certification

Mumbai Area, India

IT Capacity Management (Governance and Capacity Demand & Forecasting)• Bi-Weekly Management Reporting of Datacenter Capacity (Compute, Storage, Network and DC Metrics)• Strong tracking, coordination and project planning skills.• Ability to identify and implement process and/or application improvements.• Strong analytical and problem-solving skills.• Writing SQL queries to pull measurable data for Demand and Capacity operational and reporting requirement.• Building Excel… Show more IT Capacity Management (Governance and Capacity Demand & Forecasting)• Bi-Weekly Management Reporting of Datacenter Capacity (Compute, Storage, Network and DC Metrics)• Strong tracking, coordination and project planning skills.• Ability to identify and implement process and/or application improvements.• Strong analytical and problem-solving skills.• Writing SQL queries to pull measurable data for Demand and Capacity operational and reporting requirement.• Building Excel Templates to have Dashboards to Give realtime information for planning and decision making.• Able to work on multiple simultaneous tasks with limited supervision.• Ability to work effectively under pressure.• Quick learner, motivated self-starter.• Excellent customer service, interpersonal, communication and team collaboration skills.• Able to work in a global team and in a multiple cultural environment. Show less

Nesco It Park, Western Express Highway, Goregoan.

This was an Pilot Team (Global IT Support Services) setup by MSCI for providing IT Support Services and I was the 1st candidate to get hired for Managing Technical Service Desk Function within IT.Job Profile as a Shift Manager• Managing IT Operations for Global Service Assurance (GSA) Team.• Continues Service Improvement.• Major Incident Management.• Transitioning Projects.• Knowledge-base Management.• Training, Roster, MIS.Job Profile as an… Show more This was an Pilot Team (Global IT Support Services) setup by MSCI for providing IT Support Services and I was the 1st candidate to get hired for Managing Technical Service Desk Function within IT.Job Profile as a Shift Manager• Managing IT Operations for Global Service Assurance (GSA) Team.• Continues Service Improvement.• Major Incident Management.• Transitioning Projects.• Knowledge-base Management.• Training, Roster, MIS.Job Profile as an Engineer• Working on Tickets in Altiris/ICCM/ServieNOW ticketing System for issues getting reported to Global IT Support Services.• Creating MIS Report monthly and quarterly and presenting to Manager.• Contributing, managing and reviewing the Knowledge Base Article.• Creating an escalation metrics for teams which support Global IT Support Services to ensure timely and speedy response to end user.• Training entire team so they are equipped to handle support issues.Technology Training provided by Company* Citrix Xenserver 6.0, SCOM 2007, SCCM 2012 & ITILAchievement at MSCI* Promoted has an Shift Manager Operations* Provided new opportunity of being Datacenter Capacity Manager Show less

Morganstanley (Mindspace, Malad) & J P Morgan Chase (Nalco Compound, Andheri)

Duration : 2nd Aug 2007 to 18th Sept 2009.Client : MorganStanley Advantage Services Pvt Ltd.Job Profile (Desktop Support)• Working on Tickets in Peregrine Falcon System for Assigned Business Unit (BU) and to make sure the issue is Resolved.• Pull Health Report of PC’s & Laptop’s of Assigned BU and work on same if any error reported through RDC as well other policies applied.• SPOC for Technology Requirement for Assigned BU.Configuring Bloomberg Shared… Show more Duration : 2nd Aug 2007 to 18th Sept 2009.Client : MorganStanley Advantage Services Pvt Ltd.Job Profile (Desktop Support)• Working on Tickets in Peregrine Falcon System for Assigned Business Unit (BU) and to make sure the issue is Resolved.• Pull Health Report of PC’s & Laptop’s of Assigned BU and work on same if any error reported through RDC as well other policies applied.• SPOC for Technology Requirement for Assigned BU.Configuring Bloomberg Shared or Anywhere Terminal as per BU Admin request.• Installing & Troubleshooting Various Market Data Services (MDS) Applications like Bloomberg, Factset & Developers application Visual Studio, Sybase (SQL Advantage), Eclipse, Perforce, Infragistics, Quality Center, Silverlight, Expression Blend etc.• Installing & Troubleshooting various Excel Add-In like Market Link, Basket Link etc.• Need to Check with BU Admin for any new joiner within Assigned BU if yes need to arrange system & all application has directed by BU Admin.• Maintaining Inventory of Software & Hardware with escalation matrix for Assigned BU.• Customizing OS has per BU Admin request and to secure build system using Winbuild.Provide BU information has requested by Technology Manger.• Preparing Training Lab with Requested Application & hardware requirement by the Trainer.Attend weekly Deployment call and to execute projects.Duration : 9th Nov 2005 to 1st Aug 2007.Client : JPMorganChase India Services Pvt Ltd.Job Profile as a Critical Support Analyst (Operation Lead):• Monitoring Ticket Queue.• Special task assignment from Helpdesk Manager.• Act as Technical advisor within Department.• Training for New Engineers.Job Profile as a Team Member (Servicedesk):• To provide technical support to more than 3000 users working at JP Morgan Chase, for over 6 locations.• Coordination with Support Team from Singapore, US & UK for resolving or escalating Issue.• Contributing Issue’s & Solution’s in Knowledge Base. Show less

Spectramind, Powai.

• Attending technical calls at user end.• Installing, upgrading, and troubleshooting Microsoft and other products.• Troubleshooting other peripherals such as printers, scanners, etc.• Installation of other in-house customized company software’s.• Assets management.• Problem escalation as per decided escalation matrix.• Coordinating with vendors for call logging; call closure as per SLA.