Akbar A. H. Email & Phone Number

Calgary, Alberta, Canada

• Collaborate with CIO leadership team and teams across TELUS to drive strategic initiatives that drive EBITDA growth• Lead new and exciting projects, deep-dive data, drive business analyses/ investigations, develop and present insights to senior leaders to support financial decision-making• Work with Finance and Business Unit partners to identify cost saving opportunities to support prioritization and re-investment decisions• Work with all levels of leadership to create buy-in, alignment and a sense of urgency• Mentoring, coaching, and leading Financial and Business Analysts

Calgary, Alberta, Canada

• Collaborating closely with the Senior Leadership team and their enablement partners to provide business insights and recommendations that influence key decisions, resulting in sustainable outcomes.• Optimizing OPEX and resources, mitigating risks, fostering operational excellence, enhancing customer and team member experiences, and shaping future sustainable growth.• Assisting in coordinating Strat Check financial planning, annual Opex budgeting processes, and providing support during the monthly triage process.• Leading, developing, measuring, and reporting on the sustainability and financial metrics of our business unit, as well as presenting executive scorecard updates.• Steering projects, conducting in-depth business analyses and investigations, and presenting insights and conclusions to Directors, VPs, and EVPs to support financial decision-making.• Propelling operational enhancements by identifying cost-saving opportunities, establishing models and processes to facilitate prioritization and sustainable investment decisions.• Collaborating with the Senior Leadership team across business units to gauge financial progress against both strategic and long-term initiatives.• Mentoring, coaching, and leading a team of Financial and Business Analysts.

Calgary, Alberta, Canada

• Spearhead and oversee TELUS Corporate Strategy, Revenue Assurance & Financial Operations, Risk Management, and Consumer Solution Business financial budgets.• Manage financial aspects for Strategic programs & projects, Risk & Internal control, and Revenue Assurance, offering strategic and financial counsel to guide the team in making informed business decisions.• Oversee long-term forecasts and conduct strategic assessments during various annual milestones.• Collaborate closely with cross-functional project and program directors, delivering strategic analysis and aiding in the development of case scenarios.• Deliver month-end analyses, Portfolio triage reports, and budget presentations to the senior leadership.• Demonstrate adeptness in managing projects, programs, intricate budgets, and leading teams.• Possess profound expertise in GAAP, financial reporting, and operational accounting matters.• Exhibit comprehensive knowledge of various financial statements, transactions, and their ramifications on the bottom line.

Calgary, Canada Area

• Establish and supervise the TELUS Corporate Real Estate & Sustainability financial budget.• Direct the management of Leases, Utilities, Sustainability, and Real Estate Projects. Offer strategic and financial counsel to the team, fostering judicious business decisions.• Collaborate with cross-functional teams to construct diverse financial models for the analysis and projection of various portfolios.• Perform month-end analyses, construct monthly triage reports, and present them to the senior leadership.• Demonstrate an exceptional proficiency in crafting financial models and conducting analytical financial and business reviews.

• Successfully orchestrated customer solution delivery programs and oversaw continuous improvement initiatives.• Managed a proficient workforce of both Internal & External technicians, serving North East Alberta.• Assumed responsibility for supervising the annual salaries & benefits budget pertaining to the internal & external workforce.• Devised, executed, and managed all business reporting activities encompassing Alberta and BC provinces.• Collaborated closely with the Marketing & Channel teams to analyze product forecasts, as well as participate in product development and launch undertakings.• Held accountability for overseeing resource capacity levels, involving the aggregation of historical operational data, current and future operational trends, and other pertinent operational ventures. The insights garnered were then communicated across TELUS to highlight variances and trends.• Assisted in the formulation and management of shared tools/inputs, evaluation of marketing forecasts, in-depth analysis of large complex deals (LCD), and the development of business cases.

• Supervise manpower planning for '6' Call centers within TELUS Global Contact Solutions, encompassing budgeting, forecasting, staffing, and training.• Engineered processes fostering continuous improvement while cultivating synergies.• Collaborated closely with Project & Program primes to enhance project planning and facilitate seamless project implementation.• Regularly delivered concise presentations during weekly meetings, highlighting project updates and elucidating change management protocols.• Conducted the presentation of numerous case studies, scenario planning, and analytical reviews to the leadership team.• Efficiently managed and provided coaching to a group of junior analysts, offering guidance on performance enhancement and the implementation of best practices.

Calgary, Canada Area

• Oversaw operational, technical, and resource activities for '3' call centers within TELUS Consumer Solutions.• Collaborated closely with program and project primes, ensuring the seamless execution of marketing campaigns.• Played an integral role in supporting workforce budgeting and planning processes, aimed at optimizing the customer experience.• Actively participated in group projects and programs, contributing to the refinement of processes and the enhancement of customer experiences across the value chain.• Provided coaching to frontline team members, guiding them in adhering to correct procedures and aiding in performance improvement.• Held the responsibility of crafting customized campaign reports and daily performance reports, offering comprehensive insights into the overall productivity of the contact centers.

Oxford Executive Strategy Programme

Sustainable Finance

Mmba, (Mini Mba Program)

Certfied Lean Six Sigma Green Belt, Process Improvement / Lean Enterprise

Cpa, Cma, Accounting And Business/Management

Applied Project Management Certificate

Master Of Business Administration - Mba, Marketing & Information Technology