Providing Insurance ServicesAuto.Home.Life.Health.Business.Disability.Rental DwellingAkbar Mohammed, Agent20666 Hall RoadClinton Township, MI 48038Bus: 586-421-5961Fax: 586-948-8537akbar@mymacombagent.comwww.mymacombagent.comwww.inspireinsuranceagency.com

State Farm®Providing Insurance and Financial ServicesHome Office, Bloomington, Illinois 61710Akbar Mohammed, Agent20666 Hall RoadClinton Township, MI 48038Bus: 586-329-1401inspireinsurance@yahoo.com

• Explain the different promotion campaigns and interact with current customers and potential customers regarding the financial products and bank related services.•Closely follow up the opening and closing procedures and balance the vault/ATM/ cash on hand and the other financial reports of the branch.• Responsible for Opening/closing membership accounts, provide customers with current account information.• Help customers sign up for online banking/online statements and retain existing customers by keeping the service level high and at the same time acquiring business through the various tools provided• Provide detailed cash forecast and buy/sell cash from feds on a weekly basis• Focus on achieving the goal each and every month and ways to improvise/improve the techniques of gathering deposit growth.• Focus on profitability for each and every month by minimizing expenses of the branch.• Cultivate Relationship Building and focus on creating personal pay day accounts.• Make the Branch operationally strong and ways to improve the branch at every level. • Build confidence among employees in the fundamentals of the TCF Bank and its operating procedures.• Educate each staff member about the marketing campaign and find ways to make it successful.• Motivate the employees to cross sell by running monthly sales contest and constantly coaching them • Make the weekly schedule for employees and ascertain their contributions to the branch.• Delegate responsibilities and tasks to the Assistant Managers/shift supervisor and other supervisors of their role and keep them updated on the company policies and procedures.• Other responsibilities include interviewing applicants to obtain personal and financial data and completing applications and ascertain the best fit for the branch.• Arrange outside sales activities to sell various bank products and services and meet the goals and objectives of the company.

Provide after sales service and achieve the company’s goals and objectives. Follow detailed operational procedures essential to the overall success of the store.In 2004, achieved 101.3% of a $300,000.00 target and exceeded quota 3 out of 4 years, while consistently meeting client expectations. Led charge for #2 in the territory sales.• Assign team focus, and analyze and determine customer satisfaction level through the appropriate utilization of various methodologies, including surveys in alignment with the stores sales process• Provide excellent customer service and working on the shipment. • Balance the cash register and report discrepancies to management.• Maintaining the Company’s strategies by following the service behaviors with each and every customer through (S.M.I.L.E.S), Suggestive selling, mentioning price and value, In aisle follow up constantly, Looking for shoes in the top stock, explaining the promotion and sizing kids feet.• Follow detail customer satisfaction procedure by acknowledging the customers, responding to customer needs and inviting the customers back.• Work closely with customers on changing promotions and educate them about the upcoming events and promotions

• Process routine transactions in a high-volume environment in accordance with Bank One Policies, procedure, cash handling and regulatory guidelines while minimizing risks. • Provided customer service, account maintenance, and research for customers consistent with customer needs. • Meet monthly sales target and promoted various the marketing campaigns.• Balance the cash drawer to the penny. • Follow up and provide detail research on customer’s accounts and answer their questions • Demonstrate teamwork through positive interactions with coworkers, the Management Team and other department/banking centers and be a useful asset to the organization

• Prepared the monthly financial statements, and made strategic sales/marketing alliance relationships on regional basis. Assigned the responsibilities, sales territories to the Sales Team and managed the expectations of the Sales Division.• Conducted needs analysis, gathering requirements, designing and helping to source complex solutions from multiple vendors.• Provided customer service, account maintenance, and research for customers consistent with customer needs.• Exceeded the sales quotas, monthly targets and promoted the Sales Ad campaigns.• Focused on the industrial segment by generating sales and focused on value added selling.• Managed the sales force and service engineers on a day-to-day basis. Provided Product Training and coached new hires.• Concentration in after sales services and provided customer feedback to the Management and was responsible for Product Development and Enhancements.• Submitted regular cash flow projections to senior management and worked closely with them to ensure that the division had. Sufficient resources to remain a key competitor in the Weighing Scales Market.• Renewed discussions and aided negotiations with the party that would eventually purchase weighing products.• Managed Sales Leads and Customer Service and appointed dealers.• Oversaw product strategies, positioning, pricing and product introductions as well as incentive programs to ensure product successes.• Orchestrated channel development, strategic relationships, sales management, forecasting and inventory management.• Implemented advertising campaigning to promote the sales of the product. Worked closely with sales and engineering to enhance the overall success of products.• Generated pricing/margin models for entire product line. • Oversaw the company’s third-party telemarketing group.