Manager Emerging Services
CurrentResponsible for strategy planning, product development, marketing & analytics, growth and customer experience of stc’s InsurTech vertical. Key priorities: — Managing the P&L (32% of stc's new core rev. & 80% of EBITDA), was able to grow revenues & improve profitability by 66%. — Leading market/ regional expansion (Bahrain, Kuwait & Saudi Arabia), achieved 15x growth in customer base and 65x in revenues.— Assessed feasibility, led framework design and transformed digital delivery engine from waterfall to agile. Leading a team of 14 DevOps.— Managed large-scale change; processes, technology & marketing, to deliver on Central Bank of Bahrain (CBB) compliance directives.— Transforming retail, outbound & digital journeys to embed insurance (device insurance, extended warranty, travel & home) with telco products (devices, roaming & home broadband), growing conversion to 55% and ARPU by 22%.