Amanda Brownell, Lcsw Email & Phone Number

Falmouth, Me, Us

Remote

Oversees clinical quality, learning and development and quality assurance for provider organization comprised of health coaches, therapists and registered dietitians. Created and scaled virtual motivational interviewing training, auditing policy and procedures and onboarding of provider organization.

Creates procedures to assess the coaching, clinical, and/or program comprehension skills of staff in order to support and maintain best in class treatmentMonitors quality assurance and treatment fidelity in clinical programsConducts needs assessments and surveys to evaluate current skills against business objectives and develop sustainable, scalable plans to address learning gaps to improve qualityChampions development of procedures that foster an innovative learning environment that supports a variety of learning styles through coaching, mentoring, and providing ongoing feedbackTracks and analyzes common questions and training issues to improve quality

Edison Nj

Assessed organization's training needs and collaborating with inter-discplinary team to implement e-learning and classroom trainings for over 100 Licensed CliniciansIntroduced and designed Articulate trainings for the organization Oversaw Coaching program for managers and clinicians across four officesCreated metrics and analytics to measure effectiveness of coaching and training programsLed a team of 4 managers/coaches in supervising new hires through tenured staffCollaborated with HR department to analyze and improve recruiting strategies and reduce staff turnoverTeamed with Quality department to ensure training and quality measures were aligned and accurateWorked with Senior Leadership team on company wide initiatives and achieving annual objectives

Greater San Diego Area

Defining the onboarding process and strategies, assessing program success, and designing changes to ensure continuous improvement of the onboarding experience and outcomes across four officesResponsible for the overall initial learning and development outcomes for new hires within the specialist organization * utilize Motivational Interviewing to activate client's in their end of life health care decisions * Develop a process that sets them up for long term success within their role * Assimilate into and ensure contribution to positive organizational cultureDeveloping a management team and development leaders who guide the new hire learning period using positive adult learning practices, coaching, and training strategiesCollaborate with Recruitment Manager to ensure predictors of success are being harnessed in recruitment processCollaborate with Director of Quality to monitor overall individual and onboarding program outcomes on quality metrics

Greater San Diego Area

Assisted in hiring talent to the organization and then carrying through the learning and development of 47 specialists within their first four months on the job. Specifically coaching them in Motivational Interviewing and how to integrate the techniques into our model focused around End of Life medical decision making. Activated new hires motivation to work with our population, assimilate into our culture and develop a process that sets them up for success upon transition out of Onboarding Department.

Master Of Social Work (Msw), Social Work

Bachelor Of Social Work, Social Work