Tony C. Email and Phone Number

Product owner of Microsoft SharePoint Embedded leading core platform capabilities, Graph APIs, Copilot integration and partner engagements.

Defined, designed and drove compliance-as-a-service enabling Twilio a scalable approach to manage customer data access and ensure compliance towards regulatory requirements such as GDPR, the Schrems II ruling, HIPAA, etc.Owned and drove Responsible AI/ML (artificial intelligence/machine learning) within Twilio, establishing and maintaining trust of Twilio customers and employees while minimizing risk and vulnerability in data access, privacy and security.Reviewed and optimized existing legal hold mechanisms for customer data retention. Collaborated with Twilio product teams to implement software solutions for legal hold requests and obsolete manual processes.

Owner of technical support solutions for the most optimized journeys for customers and technical support associates, supporting Amazon generational products such as Fire TV and emerging products including Amazon Halo and Amazon Luna.Led Alexa technical programs in customer help and troubleshooting space, expanding Alexa’s capability to assist customers with minimal human involvement.Drove and implemented processes to increase deployment efficiency, reduce contact quantity, contact transfer rate and trouble tickets. Balanced business needs with technical constraints for scalability and long term success.Scrum master of the Works With Alexa (WWA) engineering team, facilitated sprint planning, daily scrums, retrospectives and stakeholder meetings. Worked with Product Owners to define project scope and objectives. Worked effectively with stakeholders to remove delivery team roadblocks. Managed programs for Alexa Smart Home launches in the Americas, including the US, Canada, Mexico and Brazil. Ensured best customer experience with Alexa Smart Home features and products. Improved efficiency and sustainability by defining best practices and work process for the Alexa Smart Home Beta team, enabling a 100% year-over-year increase of Smart Home beta participants and a 45% reduction in review overheads. Managed launch readiness of Amazon Fire TV products including device launches, accessory rollouts and software updates. Led end-to-end launch preparations and post-launch tasks on Fire TV Cube, Far-Field voice control on Fire TV via Echo, and other related Amazon proprietary accessories such as remote control, ethernet adapter and IR blaster. Led the launch of first Fire TV Edition in Canada with Best Buy.Worked closely with internal and external stakeholders across functions and ensure best-in-class customer service. Led the refinement of contact transfer process between Amazon and 3P providers/vendors to ensure contact efficiency and reduce associated costs.

Introduced new management processes on collateral generation and support strategies, covering datasheets, user guides, and specifications. Led a team of technical publication staff, reduced review cycles and increased throughput by 30%.Managed the program of renovating characterization engineering methodology and led the ground-up redesign of test software and hardware. Defined roadmap, readiness checklist and rollout schedules for global company-wide deployment.Managed technical learning and development (L&D) programs supporting new-hire onboarding, new product introduction (NPI), and field engineer and sales enablement. Designed curriculum, developed and delivered content onsite and online, and diminished issue escalation rate by 30%.Managed development kits featuring Synaptics’ touch sensing solutions as part of the NPI process. Created and managed BOM structures and logistics for hardware and overall readiness. Implemented an ordering portal for development kits, complete with web UI, and set up a database for inventory management with no prior hands-on experience of MySQL. Significantly minimized turn-around time and decreased kit inventory and associated costs by 40%.Worked closely with senior leaders and strategic partners, including Qualcomm and BOE China, and managed corresponding development programs on reference platforms.Managed the development effort and led smartphone and tablet launches featuring Synaptics’ solutions, including LG Nexus 4 and 5, Amazon Kindle and Fire Phone, Blackberry Bold, and Nokia Lumia.

Chief technical contact for RIM/Blackberry and Nokia, supporting product development, technical issue resolution from origination to deliverables. Developed multiple specific production test tools for both clients to streamline manufacturing process, reducing RMAs by 20%.Led the development of multiple demonstration applications for technical conferences and trade shows such as CES and Computex showcasing Synaptics' human interfacing solutions.Developed and managed product communication and support strategies for clients, covering all external facing technical documentation to support Synaptics' human interfacing solutions through the entire production cycle.Contributed and managed training materials and curriculum on Synaptics’ proprietary touch sensing and display integrated solutions to clients and Synaptics employees. Reduced product integration lead time through decreasing issue escalation rate by 10%.