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Itravel Group is a German Tour Operator, an organizer of customized trips, creating unforgettable experiences in the most unknown corners of the planet for world explorers, adventurers, and those seeking relaxation. My role was to explore the possibility to expand Itravel Group to Northern Europe and implementing changes within Customer Service at the head office in Cologne, Germany.

Etraveli Group is a flight technology company with one of the market’s most sophisticated technical solutions for connecting travellers and flights, with 12 brands in 77 countries. A partner to Booking.com and Google Flights.Member of the company board.My assignment was to lead and develop Operations during a period of strong expansion. The company went from being Nordic centric to serving a Global market, from 70 fte to over 500 fte in Operations.I reorganized and streamlined Call Centers in Sweden, discontinued operations in Finland and Manila, outsourced several markets to Call Centers in Poland, China and India.I established a Workforce Management and Business Controller function to optimize resources, increase productivity and reduce uncertainty through better data.By focusing on process and product development and optimizing the fee structure, the Customer Service function went from being a cost to contributing to the company's profit.

Specialized in change management within the Management and Finance sector. By combining Financial and technical competence, our clients will be helped to analyze, evaluate, plan and implement change in order to achieve improved profitability.My expertise is primarily in the service industry, but also labor-intensive service sector companies in general. I enforce decisions.

Hogg Robinson Group (HRG) is a Travel Management Company represented in 120 countries. HRG Nordic AB is owned by Hogg Robinson Group (HRG) and offers a wide range of services within Travel Management and Events & Meetings Management.I led the Customer Service division of +600 employees across 50 different locations including franchise operations and several national call centers in the Nordics, with a cost budget of Euro58 million.Member of the Nordic company board, responsible for Operations, HR, New Sales, Account Management and Finance. Accountable for P&L. Driving client service improvement including customer satisfaction, client retention, staff retention.Non-Executive Board member at SRF, Association of Swedish Travel Agents and Tour Operators..

Bennett BTI was the leading Corporate and Leisure Travel Company in the Nordics.I held various management positions in Operations and Sales. Country Manager, Regional Manager, Sales Manager. Designed, set up and managed the Stockholm Call Center. Recruited + 100 travel consultants, introduced a shared service center for the HR and Finance department. Responsible for customer care and acquisition.