Assists the application development team in the implementation of upgrades to business applications.Performs – and assists in the definition of – appropriate user- and system-level testing to ensure application functionality.Maintains software including installations, configurations, updates and patches, user authentication, management, and provisioning.Work with all levels of internal staff and vendors to analyze current operational procedures, identify and escalate issues and… Show more Assists the application development team in the implementation of upgrades to business applications.Performs – and assists in the definition of – appropriate user- and system-level testing to ensure application functionality.Maintains software including installations, configurations, updates and patches, user authentication, management, and provisioning.Work with all levels of internal staff and vendors to analyze current operational procedures, identify and escalate issues and create effective resolutions.Coordinates and partners with vendors to resolve application functionality changes and resolve problems. Opens and maintains vendor tickets.Provided hands-on, one-on-one training with employees while continuing to support various applications.Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.Provide training and support for new team members as well as assisting with the onboarding and offboarding process. Show less

• Serving as the de facto Team Lead for the CPAC Operations (OPS) Team by providing general team guidance, mentoring, directive implementation, and issue escalation to management. • Tracking, updating, diagnosing and/or resolving incidents reported by the customer via a trouble ticketing system;• Escalating high-priority incidents to appropriate team members and/or project leadership via the ticketing system, email, phone or other means as needed;• Interacting with multiple… Show more • Serving as the de facto Team Lead for the CPAC Operations (OPS) Team by providing general team guidance, mentoring, directive implementation, and issue escalation to management. • Tracking, updating, diagnosing and/or resolving incidents reported by the customer via a trouble ticketing system;• Escalating high-priority incidents to appropriate team members and/or project leadership via the ticketing system, email, phone or other means as needed;• Interacting with multiple technical teams and coordinate communication and efforts for resolutions;• Preparing and maintaining manuals, SOPs and other documentation;• Operating ticketing system and work in multiple queues;• Interacting with multiple technical teams and coordinating communication and efforts for resolutions. Show less

Utilization of Active Directory domain services across multiple sites. Assign username, password, and access right permissions for multiple proprietary applications. Monitor and respond quickly and effectively to requests received through the IT Helpdesk. Provide Helpdesk/Systems Admin support and resolve problems to the end user’s satisfaction. Closing, updating, revieing and effectively using Service Now ticking system software. Providing IT support in all forms, exceeding… Show more Utilization of Active Directory domain services across multiple sites. Assign username, password, and access right permissions for multiple proprietary applications. Monitor and respond quickly and effectively to requests received through the IT Helpdesk. Provide Helpdesk/Systems Admin support and resolve problems to the end user’s satisfaction. Closing, updating, revieing and effectively using Service Now ticking system software. Providing IT support in all forms, exceeding clients expectations. Show less

Diagnose, troubleshoot, and resolve a wide range of software, hardware and network issues.Install, configure and modify hardware and software to ensure optimal performance.Assist application users by providing prompt responses, training one-on-one and in groups, and in reactive and proactive problem solving. Monitor, log and track all phases of help desk support.

Planned and coordinated hardware rollout based on user needs and determined requirements required resolution.Coordinated and managed work being done by consultants in providing network support services.Responsible for ensuring quality customer support for users via phone and e-mail and determined appropriate troubleshooting procedures and remedial actions.

As an IT Help Desk Technician I assisted callers with troubleshooting varies computer peripherals and internet browser related issues via Skype, telephone, and remote desktop support.

As a Cable Installer I install cable equipment and run new lines for customers. I upgrade customer’s accounts as well as educating them on their cable equipment.

As a Technician I analyze, locate, and repair any technical field problems or defects. I also record signal levels and repair leakage when detected. I have proficient technical expertise coupled with excellent customer service skills.