As a Fraud Analyst at Rogers Communications, I leverage my expertise in IT and wireless telecommunications to detect, prevent, and investigate fraudulent activities across the Rogers network and products. Working closely with my team, I’ve successfully identified and mitigated several high-risk fraud cases, saving millions in potential losses and safeguarding customer data and privacy.With over 5 years of IT experience and AWS certifications in cloud administration and networking, I’ve applied my cloud expertise to automate and optimize critical processes, improving both security and efficiency within IT infrastructure. While my background has been largely focused on IT and fraud prevention, I am now transitioning into the cybersecurity space.Although new to pursuing cybersecurity formally, I’ve gained foundational experience in incident management through my work in fraud analysis, where protecting data integrity and addressing security threats have been key responsibilities. I’m now deepening my knowledge in cybersecurity through continuous learning and hands-on experience in cloud security practices.In addition to my professional work, I’m skilled in providing technical support, resolving Level 1 and Level 2 issues, and delivering solutions-based presentations. As I grow my career in cloud technologies and cybersecurity, I am passionate about strengthening my expertise to tackle new challenges.Outside of work, I am a content creator, focusing on comedic storytelling that captures the unique experiences of being part of the Caribbean diaspora. I share insights on life, culture, and the immigrant experience through humour and relatable stories, connecting with a wide audience across various platforms. I’m excited to continue building my knowledge in cybersecurity and cloud technologies while making a meaningful impact both in the tech world and my creative community.