Akeel Rizwan Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

• Provided top-notch service to over 200 guests at private events, achieving a customer satisfaction rate of 95%.• Facilitated in pre-organizing events, and implemented strategic event timelines, leading to a 30% reduction in event setup and teardown time• Successfully managed multiple tasks simultaneously, leading to a 15% reduction in event preparation time• Demonstrated leadership skills by effectively leading and motivating team members to achieve excellence in their roles… Show more • Provided top-notch service to over 200 guests at private events, achieving a customer satisfaction rate of 95%.• Facilitated in pre-organizing events, and implemented strategic event timelines, leading to a 30% reduction in event setup and teardown time• Successfully managed multiple tasks simultaneously, leading to a 15% reduction in event preparation time• Demonstrated leadership skills by effectively leading and motivating team members to achieve excellence in their roles, resulting in improved team morale, productivity, and overall performance.• Successfully resolved complex event challenges with creativity and resourcefulness, finding innovative solutions to unexpected issues and ensuring seamless event execution to the satisfaction of clients and stakeholders.• Successfully coordinated event logistics, including scheduling, vendor coordination, and setup, ensuring all tasks were completed on time and within budget constraints.• Worked collaboratively with event teams and cross-functional departments to assist in various aspects of event planning and execution, contributing to the overall success of events and fostering positive team dynamics.• Adapted to changing event requirements and priorities, such as shifts in event schedules or unexpected guest needs, by remaining flexible and proactive in adjusting plans to accommodate evolving circumstances Show less

• Built strong relationships with clients by providing personalized client solutions and seamless onboarding experiences, resulting in a 95% customer satisfaction rate.• Proficiently used CRM and sales tools to optimize customer interactions, resulting in a 25% increase in revenue through upselling and cross-selling.• Collaborated with cross-functional departments, resolving 95% of administrative tasks and customer support inquiries promptly.• Maintained performance metrics… Show more • Built strong relationships with clients by providing personalized client solutions and seamless onboarding experiences, resulting in a 95% customer satisfaction rate.• Proficiently used CRM and sales tools to optimize customer interactions, resulting in a 25% increase in revenue through upselling and cross-selling.• Collaborated with cross-functional departments, resolving 95% of administrative tasks and customer support inquiries promptly.• Maintained performance metrics, consistently ranking in the top quartile of the sales team for RGU rate and sales conversion.• Prepared and delivered accurate sales quotes and agreements, contributing to a 10% increase in contract acceptance rate.• Maintained efficient scheduling for sales appointments and client meetings, ensuring timely follow-ups leading to 100% client engagement.• Maintained confidential customer records with utmost accuracy and updated customer information regularly, ensuring data integrity. Show less

Toronto, Ontario, Canada

• Implemented efficient inventory management, resulting in a 10% reduction in stock differences and ensuring optimal stock levels to meet customer demand while minimizing excess inventory costs.• Maintained detailed sales data entry, ensuring accurate and timely recording of transactions and customer information, contributing to enhanced data integrity and informed decision-making.• Achieved a 20% increase in bell sim card sales and mobile products on a month-to-month basis through… Show more • Implemented efficient inventory management, resulting in a 10% reduction in stock differences and ensuring optimal stock levels to meet customer demand while minimizing excess inventory costs.• Maintained detailed sales data entry, ensuring accurate and timely recording of transactions and customer information, contributing to enhanced data integrity and informed decision-making.• Achieved a 20% increase in bell sim card sales and mobile products on a month-to-month basis through proactive sales strategies and meeting sales deadlines, demonstrating a laser-focused pursuit of success.• Conducted market competitor analysis, resulting in the promotion of a superior value product and converted potential customers to loyal buyers by recommending products according to their needs.• Extended customer engagement time by 15 mins on average by offering customised sales solutions showcasing the ability to create customer rapport and build relationships on the go.• Cultivated resilient customer relationships, leading to increased repeat business demonstrating a positive mindset and high energy level.• Developed and implemented customer retention strategies during inbound calls, resulting in a 20% increase in customer retention rate and reduced churn, showcasing the ability to deliver best-in-class customer experiences. Show less

Toronto, Ontario, Canada

• Solved customer inquiries, managed conflicts, and supported cashier operations during rush hours with perseverance.• Effectively established customer rapport and built strong relationships, fostering trust and loyalty while communicating ongoing sales and promotions to customers.• Developed marketing strategies that improved sales of non-promotion items, showcasing an entrepreneurial approach and eagerness for learning• Demonstrated a positive mindset and maintained a high energy… Show more • Solved customer inquiries, managed conflicts, and supported cashier operations during rush hours with perseverance.• Effectively established customer rapport and built strong relationships, fostering trust and loyalty while communicating ongoing sales and promotions to customers.• Developed marketing strategies that improved sales of non-promotion items, showcasing an entrepreneurial approach and eagerness for learning• Demonstrated a positive mindset and maintained a high energy level, driving motivation and enthusiasm in customer interactions. Show less

Sri Lanka

• Successfully enhanced customer satisfaction within one year through the implementation of a tailored follow-up system and proactive resolution of client concerns.• Achieved a 20% increase in sales by identifying opportunities for upselling and cross-selling during client interactions, leading to higher revenue per customer.• Established a client feedback system that collected over 500 responses in the first six months, leading to actionable insights and a 15% improvement in service… Show more • Successfully enhanced customer satisfaction within one year through the implementation of a tailored follow-up system and proactive resolution of client concerns.• Achieved a 20% increase in sales by identifying opportunities for upselling and cross-selling during client interactions, leading to higher revenue per customer.• Established a client feedback system that collected over 500 responses in the first six months, leading to actionable insights and a 15% improvement in service quality.• Decreased client escalations by 35% by developing a proactive issue resolution protocol, resulting in more efficient problem-solving and higher client satisfaction• Implemented a customer loyalty program that resulted in a 30% increase in repeat business, enhancing client retention and long-term relationships Show less

Diploma, Business And Marketing, Gpa 3.62

Bsc (Hons) International Business Management, International Business

Education record

Diploma Of Education, Information Technology& Ecommerce