Akeel Rizwan Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Provided top-notch service to over 200 guests at private events, achieving a customer satisfaction rate of 95%.
• Facilitated in pre-organizing events, and implemented strategic event timelines, leading to a 30% reduction in event setup and teardown time
• Successfully managed multiple tasks simultaneously, leading to a 15% reduction in event preparation time
• Demonstrated leadership skills by effectively leading and motivating team members to achieve excellence in their roles… Show more
• Demonstrated leadership skills by effectively leading and motivating team members to achieve excellence in their roles, resulting in improved team morale, productivity, and overall performance.
• Successfully resolved complex event challenges with creativity and resourcefulness, finding innovative solutions to unexpected issues and ensuring seamless event execution to the satisfaction of clients and stakeholders.

• Built strong relationships with clients by providing personalized client solutions and seamless onboarding experiences, resulting in a 95% customer satisfaction rate.
• Proficiently used CRM and sales tools to optimize customer interactions, resulting in a 25% increase in revenue through upselling and cross-selling.
• Collaborated with cross-functional departments, resolving 95% of administrative tasks and customer support inquiries promptly.
• Maintained performance metrics… Show more
• Maintained performance metrics, consistently ranking in the top quartile of the sales team for RGU rate and sales conversion.
• Prepared and delivered accurate sales quotes and agreements, contributing to a 10% increase in contract acceptance rate.

Toronto, Ontario, Canada

• Implemented efficient inventory management, resulting in a 10% reduction in stock differences and ensuring optimal stock levels to meet customer demand while minimizing excess inventory costs.
• Maintained detailed sales data entry, ensuring accurate and timely recording of transactions and customer information, contributing to enhanced data integrity and informed decision-making.
• Achieved a 20% increase in bell sim card sales and mobile products on a month-to-month basis through… Show more
• Achieved a 20% increase in bell sim card sales and mobile products on a month-to-month basis through proactive sales strategies and meeting sales deadlines, demonstrating a laser-focused pursuit of success.
• Conducted market competitor analysis, resulting in the promotion of a superior value product and converted potential customers to loyal buyers by recommending products according to their needs.
• Extended customer engagement time by 15 mins on average by offering customised sales solutions showcasing the ability to create customer rapport and build relationships on the go.

Toronto, Ontario, Canada

• Solved customer inquiries, managed conflicts, and supported cashier operations during rush hours with perseverance.
• Effectively established customer rapport and built strong relationships, fostering trust and loyalty while communicating ongoing sales and promotions to customers.
• Developed marketing strategies that improved sales of non-promotion items, showcasing an entrepreneurial approach and eagerness for learning
• Demonstrated a positive mindset and maintained a high energy… Show more
• Demonstrated a positive mindset and maintained a high energy level, driving motivation and enthusiasm in customer interactions. Show less

Sri Lanka

• Successfully enhanced customer satisfaction within one year through the implementation of a tailored follow-up system and proactive resolution of client concerns.
• Achieved a 20% increase in sales by identifying opportunities for upselling and cross-selling during client interactions, leading to higher revenue per customer.
• Established a client feedback system that collected over 500 responses in the first six months, leading to actionable insights and a 15% improvement in service… Show more
• Established a client feedback system that collected over 500 responses in the first six months, leading to actionable insights and a 15% improvement in service quality.
• Decreased client escalations by 35% by developing a proactive issue resolution protocol, resulting in more efficient problem-solving and higher client satisfaction
• Implemented a customer loyalty program that resulted in a 30% increase in repeat business, enhancing client retention and long-term relationships Show less

Diploma, Business And Marketing, Gpa 3.62

Bsc (Hons) International Business Management, International Business

Education record

Diploma Of Education, Information Technology& Ecommerce