Akeem Cunningham Email & Phone Number

New York, Ny, Us

East Orange, New Jersey, Us

• "Firefighter Of the Year”, 2018, for contribution to the community and recognized as the youngest individual to do so in the department's history.• Respond to 10-15 emergency requests on a weekly basis including conducting search and rescue operations, identifying medical emergencies, and administering first aid to injured persons and prepared victims for transport to medical facilities. • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.• Participate in community outreach events concerning fire preventions and supports community forums.• Inspected buildings for pre-fire plans, fire hazards and compliance with fire prevention ordinances.• Responded to EMS and hazardous material incidents. •Educated public and community members on fire safety and prevention methods to provide life-saving techniques.• Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.• Drove and operated structural pumpers, ladders and service vehicles to aid in rescue operations.

New York, Us

• Launched New Jersey Vaccine project in collaboration with launch manager. • Developed and initiated projects, managed costs, and monitored performance for two separate operations including New Jersey Visiting Nursing Association (VNA) and New Jersey Vaccine project.• Managed team of 300+ employees consisting of Registered Nurses, Licensed Practical Nurses, Medical assistants, Administrators, Vehicle Operators, team leads, and six field supervisors.• Responsible for hiring, corrective action, performance appraisals, counseling, work scheduling, training and budgeting, and deploying 4 to 15 teams daily in compliance with federal, state, city, EEOC and Affirmative Action guidelines. • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, IT, Fleet, marketing, and safety and compliance.• Devised processes to boost long-term business success and increase profit levels. Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.* Created and managed P&L report to ensure quality and cost effective service; managed labor expenses, as well as, proper staffing to exceed the 33% gross profit margin allocated to the project by 27% . • Set, enforced and optimized internal policies to maintain responsiveness to demands.• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines

• Reduced customer complaints by 37% through implementation of newly revised SOP's based on analysis of consumer experience data.• Decreased supply costs by 20% through strategic cost-saving measures including improving loss prevention procedures and securing competitive pricing from vendors.• Implemented effective inventory control and management system leading to increased accuracy in stock replenishments and reduction of rush delivery fees. • Recruited, hired, and trained 75+ employees for multiple positions and performed annual reviews for quality assurance.• Supervise and provide operational oversight to General managers, Supervisor, team leads, and other office staff in multiple locations including call center with 85+ employees.• Conduct internal audits of multiple locations to ensure compliance with company procedures and branding.• Contribute to market expansion and business development including establishment and launch of NYC location.* Manage production and documentation of financials including profit and loss statements and budget planning.* Devised processes to boost long-term business success and increase profit levels. • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.• Led business planning, developed market strategy and established direct procurement of products from several vendors.• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.• Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Indianapolis, Indiana, Us

• Managed team schedule with eye for coverage needs and individual strengths. Gained territory by negotiating beneficial contracts and conducting numerous cold calls.• Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.• Hired and trained new employees, demonstrating best methods for serving clients and guests.• Greeted and assisted guests by gathering information pertaining to reservations or requests.• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.• Supervised team of 12 front desk agents and helped to resolve issues arising during shifts.• Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.• Proved successful working within tight deadlines and fast-paced atmosphere. Mentored new hires, resulting in stronger staff development and increased productivity.• Scheduled and taught in class and online courses to increase learning opportunities.