Akeem Hanson Email & Phone Number

Maspeth, NY

Greater New York City Area

• Collaborated as a team member to cross-sell bank products, achieving 20% increase in sales goal attainment for accounts, credit cards, mortgages, and loans each quarter.
• Exceeded quarterly sales targets by 30%, proactively identifying customer needs and referring suitable financial products and services.
• Ensured strict adherence to banking policies, resulting in 100% compliance with audit procedures and Bank Secrecy Act regulations.
• Conducted meticulous due diligence and document verification, preventing potential losses by 100% through detection of forged and counterfeit documents.

Queens, New York, United States

• Demonstrated exceptional communication skills, resolving 95% of customer billing inquiries and handling billing disputes in adherence to Stop and Shop’s customer
• Established and meticulously maintained auditable records, including financial billing folders, supporting documents, document control register, and master hand receipts, ensuring 100% accuracy for internal audits.
• Documented and tracked quality control/satisfaction records, leading to a 15% improvement in customer service based on feedback and implementing innovative approaches for continuous improvement.
• Executed wire transfers nationally and internationally as a Western Union agent, handling an average of 20+ transactions weekly, ensuring timely and secure fund transfers for clients.