It Lead | Managed Service Provider (Msp) Specialist
CurrentAs the IT Lead at HMP Tech Solutions, I have spearheaded the management and transformation of IT services for multiple skilled nursing facilities and healthcare centers, driving operational efficiency and enhancing security. My role encompasses a broad spectrum of responsibilities, including:-IT Infrastructure Management: Overseeing the full lifecycle of IT infrastructure, from procurement to implementation and support, ensuring robust and scalable environments for our clients.-Cloud Services Administration: Managing comprehensive cloud solutions, including Microsoft 365 and Google Workspace. Established and maintained partnerships with Microsoft and Pax8 to deliver cloud services at competitive rates.-Network Configuration and Security: Expertly configuring and managing network equipment, including Unifi Security Gateways, switches, access points, and firewalls (pfSense, SonicWall, Cisco). Implemented SentinelOne MDR to enhance cybersecurity across all client sites.-VoIP System Implementation: Deployed and managed 3CX VOIP phone systems, integrating with POTS lines and managing SIP Trunks through Bandwidth. Established a white-label virtual fax service for clients.-Project Management: Led complex IT projects, including client onboarding/offboarding, software and product rollouts, and system migrations between Google Workspace and Microsoft 365. Developed and executed project plans, ensuring timely and within-budget delivery.-Full Stack Development and Automation: Developed full stack applications using React.js, Node.js, and Next.js, hosted on AWS (EC2, Route 53, Amplify, Elastic Beanstalk). -Vendor and Client Relationship Management: Managed relationships with ISPs, third-party application providers, and other vendors.-Training and Development: Trained new employees, enhancing technical skills and understanding of company systems. Led initiatives to maintain comprehensive documentation and SOPs to ensure consistency and efficiency.
