Akelina De Melo Email & Phone Number

Houston, Texas

Tulsa, Oklahoma Area

Transferred to Tulsa, OK to manage all Commercial & Industrial power and natural gas billing and remittance activities across Canadian markets, including interactions with all internal and external supporting systems, functional groups, vendors, and utilities.• Provided leadership, market and subject matter expertise to a newly formed back office team following the transition of C&I Operations from Toronto to Tulsa.• Led end-to-end implementation of self-serve online credit card processing functionality.

Multiple Locations In Canada And Usa

Managed Billing and Accounts Receivable functions for Commercial and Industrial Natural Gas and Power markets across North America after acquiring progressive experience with increasing responsibilities in managing various bill to cash processes, systems, and leading people through change in the energy sector.

Multiple Locations, Ct Usa

• Managed various systems and processes, including price structures, product billing scripts, billing algorithms, invoice presentment, cancel/rebills and other adjustments, accounts receivable, financial audits and reconciliations.

Multiple Locations, Ct Usa

• Participated as a key member and subject matter expert in several migration and due diligence projects, such as NirvanaSoft billing system implementation, Midwest gas migration, PPLS New York, PJM and New England power migration, RSG customer base migration, and TRIDENT migration projects.• Participated as a key contributor and subject matter expert in the Nirvana Migration Project to consolidate 9 billing systems and has received a Platinum Award in the Teamwork category as a key member of the project team.

Toronto, Ontario, Canada

• Promoted to manage outsourced billing vendor relationship with Cayenta and partnership with Sempra Energy for the Georgia Natural Gas market.• Represented Direct Energy at monthly AGL (Atlanta Gas & Light - Atlanta, GA) market participant meetings.• Reviewed and submitted monthly regulatory compliance reports to the GPSC (Georgia Public Service Commission).• Attended EDI workshops and seminars at ERCOT (Independent System Operator – administering the power grid for ~85% of Texas) and participated on the TEXAS EDI SET version upgrade projects.• Participated on due diligence projects and assisted in the acquisition of the AEP (WTU and CP&L) book of business which has added ~ 1,000,000 customers to Direct Energy’s portfolio in the US

Toronto, Ontario, Canada

• Developed training material and job aids for billing, accounts receivable and customer care representatives.• Led several process improvement projects, such as the Texas move-in process improvement, automation of the meter exchange process, development of billing exception tracking and staff productivity database, development of dynamic bill messaging, implementation of budget billing, and lockbox remittance processing.

Certificate Program, Business Management

Certificate Program, Business Analysis

Certificate Program, Information Technology Management

Fitness And Lifestyle Management