Review, research, and resolve auto damage claims, utilizing critical thinking, and investigative research skills, through contact with clients, vendors, and business partners in order to bring claims to accurate resolutions while maintaining minimal company financial exposure.

Managed the reconciliation of client payments and services worth over 25 million annually, revenue forecasting, invoicing, payment remittance and revenue recognition. Supervise, mentor, develop, & trained staff member.

Monitor & balance various company and client trust accounts, preparing & delivering client remittance packages within deadlines, ensuring accurate reporting to clients and inter-company departments, providing exceptional customer service to all clients.

Assist internal business partners with resolutions to questions regarding 1st level support For Lotus Notes, MS Word, Excel, NT4.0, Access, as well as internal applications, such As RUMBA, QWS, HOGAN, CIS, CA-Email, Etc. Support user with Mac software. Assist callers having trouble doing remote access login. NT and RACF password control. Walk-through with callers to do warm and cold system boots for BOL /DNP equipment. As well as issuing remote commands for the BOL/DNP and remotely monitor connectivity of BOL/DNP systems. Maintain BOL/DNP installation database, issue starts/stops/release-acquire commands for printers and phone lines. Creation and administration of small Access database utilizing queries and reporting abilities. Email support for technical assistance.

Processed customer disputes regarding debit card usage and transactions.• Developed processes and procedures to manage dispute resolution for new debit card product and associated disputed transactions while staying with Federal regulations and maintaining balance between governing Federal regulations REG-E and REG Z.• Worked with fraud department to identify potential risk trends and mitigating risk exposure.• Recovery of associated funds through Visa, via complicated negotiation of network compliance and arbitration cases and responding to good-faith collection items.

Reconcile accounts by comparing, analyzing, and correcting data. Provide general ledger data by maintaining subsidiary system, reconcile suspense accounts. Support auditors by preparing documentation. Correct entries and resolves problems by providing adjusted information. Update job knowledge by participating in educational opportunities. Accomplished accounting and organization mission by completing related tasks for results as needed. Responsible for balancing/funding various general ledgers & due-to/from accounts up to 2.5 million on a daily basis, while ensuring any departmental/federal regulations are met within time constraints. Assisted in management of all aspects of the reg-e/reg-z customer dispute claims & resolution process. Maintain excellent vendor and peer business relations. Worked special projects. Review and creation of new procedures through testing and implementation.Research and resolve Versatel Check Card Regulation-E Inquiries for Washington, Idaho and Alaska. Recovery of funds through Visa, negotiation of network compliance and arbitration cases and responding to good-faith collection items. Complicated Balancing of incoming and outgoing electronic transaction dollars with the various networks such as Plus, MasterCard, and Trans-alliance, maintain unit workflow within time constraints. Acceptance testing and validation of pilot projects and new software. Workflow and process improvement. Vendor liaison for software testing and recommendations for revisions.