Agile Coach and Transformation Lead (2015 - ….)With the Agile transformation design serving the organizational needs and vision, work with Agile leaders, teams, Scrum/Kanban Masters, Product Owners, and Stakeholders to meet customer needs in the market.• Focus on being innovative at the interface between technology, business, and people to test hypotheses, and implement and develop learning agility within the organization.• Use the opportunities to co-create with the people to get… Show more Agile Coach and Transformation Lead (2015 - ….)With the Agile transformation design serving the organizational needs and vision, work with Agile leaders, teams, Scrum/Kanban Masters, Product Owners, and Stakeholders to meet customer needs in the market.• Focus on being innovative at the interface between technology, business, and people to test hypotheses, and implement and develop learning agility within the organization.• Use the opportunities to co-create with the people to get the buy-in, and trigger the changed behavior with their intention that helps them to own the transformation and create increments.• Coaching agile leaders and agile teams for psychological safety to leverage the feedback culture and the maturity of the organization.• Organizing and facilitating workshops to solve complexity in business outcomes and drive value delivery.• Implement Team Diagnostic Assessments (TDA) and Leadership Circle Profile (LCP) to make the development areas visible in agile teams and agile leadership, then design and deliver training & workshops, coaching, and consulting with the customized techniques and agile practices.• Develop agile role-based programs to empower the leadership not only management level but also in the Scrum and Kanban teams.Executive & Team Coach, Trainer, and Facilitator (2013 - ….)Lead engagement and leadership projects through individual and team coaching, training and development, assessment, feedback, and support to fine-tune leadership skills of executive management teams and at all levels in a variety of organizations & non-profit organizations. Show less

Supports the organizations to realize their vision and future goals in the Agile Transformations.Coaches the teams and the leaders to unleash their potential not only in business life but also in private life to achieve their best. * Reinforces the Agile Leadership within the organization to support autonomy, and to create the feedback-recognition culture. * Run "coach the coaches" programs to develop Agile Coaches' coaching competencies.* Support Scrum Masters and Product… Show more Supports the organizations to realize their vision and future goals in the Agile Transformations.Coaches the teams and the leaders to unleash their potential not only in business life but also in private life to achieve their best. * Reinforces the Agile Leadership within the organization to support autonomy, and to create the feedback-recognition culture. * Run "coach the coaches" programs to develop Agile Coaches' coaching competencies.* Support Scrum Masters and Product Owners to develop their communication, conflict resolution, negotiation, and leadership skills. Show less

Customer Services DevelopmentCustomer Services Performance Monitoring & ImprovementCustomer Services Quality TrainingMulti channel; Cash Sales, Service Points Management

IB Call Center OperationsCash Sales&Service Points Management

Responsible for 2 functions; Customer Services/IB Operations and Retail marketing* Forecasting&Staffing&Scheduling* Recruitment & Training* Monitor KPIs and manage the performance* Make trainings in terms of selling skills* Set upselling&Cross selling campaigns* Manage loyalty system for retail market