Senior Business Analyst
• Identified and analyzed (Elicited) user requirements, procedures, and processes to develop optimization strategies for the new solution.• Analyzed operational data, surfacing insights and findings to support business and technical decisions.• Architected User flow process models (on Visio) to demonstrate the working of various processes (or epics) that comprise the platform• Developed an understanding of customer workflows to deliver precise recommendations for challenging… Show more • Identified and analyzed (Elicited) user requirements, procedures, and processes to develop optimization strategies for the new solution.• Analyzed operational data, surfacing insights and findings to support business and technical decisions.• Architected User flow process models (on Visio) to demonstrate the working of various processes (or epics) that comprise the platform• Developed an understanding of customer workflows to deliver precise recommendations for challenging problems. Show less