Aziz Khetani Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

• Leading a team of 30 employees, including senior managers, managers, supervisors, salaried, and individual contributors, responsible for the direction and leadership of Learning Operations, Training, Test & Learn, and Quality Assurance teams.• Designed and rolled out a new learning strategy and initiatives to help reset the foundation for the L&D department, executing three key initiatives:o Operational Efficiency – establishing data metrics, streamlined processes, resources, and technology. o Learning Opportunities – established 3 learning tracks focused on leadership development, staff development, and performance training based on departmental and company talent review processes and performance data. o Establishing core partnerships and enhancing relationships throughout the organization for function and company success.Operationalo Design and roll out a best-in-class L&D services model to better support initiatives, partner departments, and call-center operations. o Revamped the new-hire training, by introducing curriculum-based training, which reduced program length and cost of training by 33%, while increasing new-hire performance and attrition rate by 16%. o Became a data-driven function by establishing key performance metrics including and not limited to new-hire training, learning programs, trainer performance, departmental requests, and new quality assurance metrics. o Impact of the changes allowed for QoQ increase in learning events by 76%, 120% increase in learning hours delivered, 220% increase in learning per associate. An overall change in culture, atmosphere, and improved attrition. Learning Opportunitieso Developed and launched four new programs within new learning tracks, with two more programs to launch in 2024, allowing the time and opportunity for staff to develop, grow, learn, and network with leaders. o Increased NPS scores quarter over quarter by 10% to 86, while maintaining an engagement and impact score of 94%.

- Ranked in Top 5% of faculty - Maintain a student-first teaching philosophy- Foster a collegial environment and support University initiatives for student success

Primary areas of focus include but are not limited to:• DEI Programs - help develop, support, deliver and execute DEI events and programs for Frontdoor associates, provide support and guidance to Sr. Director of D&I, data, and analysis for events and Associate Resource Groups and help build and execute the D&I goals at Frontdoor. • OKR training and consultation - developed training and best practices for OKR launch, provide learning resources, platform support, and guidance on objectives and key results for functions at Frontdoor. • Learning Consultant for the People (HR) team, and other teams at Frontdoor for the development of effective learning programs, surveys, and live events.• Administrator and technology consultant for Venu LMS, Culture Amp, Betterworks (OKR platform), Udemy, Zoom, and other technologies.• Data & Analysis for all programs delivered, help drive a 433% increase in programs, an increase of 57% for average hours of learning per person, 338% increase in hours delivered, 84% increase in attendance, and increased impact score by 7% to 92% YoY 2020-2021. • New Hire Orientation Administrator/Project Manager tasked with revolutionizing new hire orientation and onboarding experience for new associates.

Greater Atlanta Area

- Manage Objectives Key Results (OKR) process in an agile environment, resulting in increased departmental success with OKR process by 75% - Oversight and development of training resources, programs, SOPs, best practices while ensuring a learner and employee-centric process- Implemented continuous improvement process for training, procedures, and software usage- Oversight and implementation of gamification model for staff to ensure a customer-oriented approach, while ensuring staff exceed sales and company expectations- Accountable for processes, projects, reporting on Learning team and Recruiting teams efficiencies- Ensured Recruiting and Learning departments are exceeding performance expectations, implemented lean processes while delivering a customer-centered experience and overachieving departmental goals- Developed a team-oriented, fun, and open environment for my department to ensure high morale, minimum errors, and high production in a fast-paced environment

Greater Atlanta Area

- Help introduce learning paths (adaptive learning) based on learner's self-assessment, course assessment, performance metrics, coaching calls, and live training- Developed and launched a monthly employee NPS survey, increased eNPS from -12 to 35 within two quarters - Collaborated with LMS administrator, instructional designers, and support departments to grow course catalog from three courses to 20+ within six months- Provided instructional design oversight and guidance to ensure the development of learner-centric courses - Wrote course descriptions, course content, knowledge checks for each course to provide consistency in language and writing style for all content being developed - Developed course surveys, completed analysis, and provided feedback to various teams based on survey feedback- Curated courses based on needs analysis, user surveys, reports, manager, and management feedback, with average course NPS being over 75 and knowledge check score over 85%-Managed and developed monthly employee survey, which included employee Net Promoter Score

Schaumburg, Illinois, United States

Responsible for 800 plus employees (faculty) professional development. Focused on effective instructional methodology and educational technology to ensure exceptional quality in employee performance, course delivery, student learning, and student retention. Oversaw a team to effectively lead, motivate and develop areas within the University to ensure goals were overachieved and resources are being utilized effectively and in accordance with all school and company policies and procedures, all applicable federal and state regulations and all accrediting agencies’ standards and requirements. Provided consultative services to several academic departments on process and project management. Implemented a philosophy of Service to Customer, both internally and externally, in a professional and timely manner which helped achieve the University’s goals and objectives.

Schaumburg, Illinois, United States

Faculty Development Facilitator (FDF) role could also could be described as Organizational Training and Development. My specialization is in communication, design, develop, tracking, and the deployment of the training. Training projects range from policies, procedures, best practices (teaching, customer service, retention), various classroom software, creating help guides, and maintaining my team's SharePoint site. This position helps me bring my expertise in instructional design, event coordination, increasing return on investment by increasing efficiency and effectiveness to the various projects. Creating detailed standard operating procedures for new projects is important to this role along with building relationships with faculty, advising and other University departments. Implemented CTU's faculty re-entry program (adjuncts coming back from LOA) and ensure knowledge of policies and procedures. I also help developed an evaluation form for faculty, which will allow my team to develop specialized training to help faculty meet and exceed faculty requirements. Another important aspect of this position is conducting detailed analysis of the survey results for projects for continuous improvement. Being able to manage several projects at a time is a requirement of this role.

Schaumburg, Illinois, United States

Conduct bi-quarterly cohort/faculty meetings, developed updated faculty observation form and process,developed SOPs for departmental processes,implemented Special Needs awareness, Top Faculty Recognition Program, Effective Teaching Strategies and Learning Styles Seminar, Effective Communication Survey, and Observation Score Tracker. Maintain an Instructional Quality Community Lab for instructors, which provides hub of information, trainings, and best practices for instructors.Review academic honesty cases (plagiarism) using TurnItIn, Report faculty performance at the individual and course levels. Evaluate and interpret data; identifies trends.Proactively identified opportunities to improve faculty performance, Met with management to plan, develop, and implement performance improvement initiatives.Coordinated with student advising group in the development and implementation of student retention initiatives. Adhered to faculty performance monitoring schedule. Compile, analyze, review and present results to management, ensured compliance with company’s policies and procedures, ethical practices, and the guidelines of government and accrediting organizations.Oversee academic quality including monitoring of classroom observations.Ensured training to faculty and onsite staff. Documented and gain authorized approval for exceptions. Worked with Faculty Operations with scheduling of courses for faculty.

Hoffman Estates, Illinois, United States

Oversaw a team of student advisors and managed daily tasks.Approved full-course withdrawals, course withdrawals, and schedule changes for active students. Conducted interviews for Student Advising positions, Implemented a tracking system for Student-Service Management System (SMS). Initiated and help propose new system for University’s Live Interaction System, which increased the number of chats taken by over 20%. Organized team building events to motivate advisors and increase productivity as well as conducted focus groups and trainings. Took escalated calls from student to help resolve student concerns.

Hoffman Estates, Illinois, United States

Scheduled and conducted interviews for potential students.Discussed educational programs, student services, and financial considerations to prospective students. Pursued the most qualified candidates for enrollment. Worked in a team environment to help meet team goals.

Schaumburg, Il

Developed ability to match the needs of clients to the appropriate bank products. Produced $3 million in Home Equity Lines of Credit during six months of lending. Originated and closed second home loans while referring clients to other bank services. Provided leadership to employees regarding bank policies and product knowledge.

Addison, Il

Supported branch management with day-to-day administration of branch operations, including completion of branch audits, maintaining dual control, and processing internal entries, resulting in consistency among tellers. Assisted in coordinating teller activities by assigning work, answering questions, resolving teller issues, and approving cashier checks and money orders. Supported teller management with new employee training. Identified risks and problems with new account opening procedures, regulatory compliance and overdraft authority.

Hanover Park, Il

Completed annual business audits, opened personal and commercial checking accounts, and prepared related banking and business documents.Assisted customers with requests, complaints, researched account problems, and followed through on details to find resolutions for customer needs.

Mba, Finance, 3.92 Gpa

Bachelor’S Degree, Psychology, 3.75 Gpa

Activities and Societies: Ben Franklin Honor Society

Associates, Management