Akhil Gopalakrishnan✔ Email & Phone Number

Kochi, Kerala, India

Cochin Area, India

My main responsibilities include• Lead Project Team on multiple projects ensuring clear roles, responsibilities and assignment of actions, utilizing all appropriate project controls and project management expertise.• Manage full project life cycle, associate project management deliverable's for the initiation, planning, executing, control, and closure of the project.• Develop project plan, direct project resources, monitor and manage the project schedule, monitor and manage the project budget, monitor and manage the project risk, manage the team members, maintain project documents, etc.• Communicate the project status to all the involved stakeholders and present the complete product development roadmap across the products and keep informed about the possible risks and delays if any.• Working closely with business – Operations, Marketing, and Strategic Product Development team for defining the Product Road map in alignment with the business targets• Plan Business requirement Analysis and defining the business priorities for the technical teams• Involve all the stakeholders to define the solution for the requirements agreed and plan for product delivery across one or multiple sprints based on the requirement agreed• Work closely with internal/external project development teams in executing the project- based efforts and timelines agreed.• Mentor and define team members and co-workers building a healthy development environment and overall organizational and individual growth

Cochin Area, India

My main responsibilities include:• Oversee the day-to-day management of projects on the key accounts, ensuring that scope, methodology, timelines, costs and quality are strictly adhered to.• Plans and schedules project goals, milestones and deliverables.• Account Management comprising of Project Initiation, Effort Estimation, Cost Estimation, Resource Planning, Project Breakdown Schedule, Risk Management, Work Allocation, Project Tracking and Control activities to ensure Service Delivery• Ensure client satisfaction by following appropriate steps in the way of addressing related concerns and issues in the landscape of solutions/projects /products.• Primary point of contact for all client escalations from customer end with regards to delivery cycle• Monitoring and Managing Service-level and Operational-level Agreements• Monitor and review the tasks assigned to the business analyst and development team and generate Biweekly and Monthly Work Status Reports for the Management for review.• Maintains appropriate records and documentation; Track, Monitor and Reports data relating to project progress, account revenue, sales pipeline etc to the management• Comprehensive knowledge of Software Development Life Cycle (SDLC), having thorough understanding of various phases like Requirements, Analysis/Design, Development and Testing.• Comprehensive knowledge of Waterfall and Agile methodology.• Extensive experience in gathering, managing business and functional requirements, communicating effectively with upper management, developers and QA engineers.• Excellent track record for meeting deadlines and submitting deliverables on time.• Managed the HR team and admin team for recruitment, employee engagements, statutory compliance, operations, and other activities

Cochin Area, India

My main responsibilities include:• Identifying opportunities for incremental business from existing customers, in-line with company capabilities.• Works with the appropriate Account Managers of Group companies to obtain information about various incremental opportunities at client, and works with the sales teams to create a strategy to expand the account generates and qualifies leads, as appropriate .• Ensure revenue targets are met from the client accounts assigned.• Showcase offering during initial meetings and early sales stages; help close opportunities during the final stages of a sales cycle.• Searching for new prospective clients and maintaining relationship with existing clients.• Generating new business through sales activities such as bid identification, cold calls, prospecting, and relationship building.• Reviewed RFP's and make bid /no bid decisions in alignment to the companies capabilities.• Work on the leads generated from marketing activities to generate prospective clients.• Understanding prospects requirement & providing them customized business solutions.• Update management on the status of all prospects.• Scheduled appointments with decision-makers for sales closure.

Cochin Area, India

Sutherland Global Services is a global technology-enabled services company offering an integrated set of back-office and customer facing front-office services that support the entire customer life-cycle. It is one of the largest, independent BPO companies in the world serving marquee clients in major industry verticals.My key responsibilities include :Delivery of team sales, service level components, quality and productivity targets & indicators.Oversee the day-to-day management of Symantec technical support team.Operational Management: Managing the floor, adherence to schedule.Work with the operations team and technicians to ensure the required SLA is met and work load balanced.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Ensure revenue targets are met from the client account assigned.Responsible for motivating team members on career opportunities, available and conducting their performance appraisal.Conducted various trainings on sales techniques and quality to improve resource skillset.Responsible for generating presentations & reports for the senior level management.Played a key role in interacting with clients for the assigned to account to give updates on the account.Handled client escalations and contributed for high retention percentage for the account.Train resources to identify customer pulse and to propose the right service or product to utilize maximum sales opportunity.Recommendations for product and process development based on customer feedback and analysis of the same.

Cochin Area, India