- Responsible for analyzing customer data an identifying usage patterns - Vendor Management: Maintaining SLA's, conducting reviews, processing payments- Handling various projects (feature enhancement or addition)- Coordination with regional team, various internal stakeholders -MIS and regulatory reporting

-Responsible for managing logistics and deploying ATM's for eight states in the Norther region for Ujjivan Small Finance Bank.-Single Point of Contact for Alternate channels for the region-Developing strategies to improve the Debit card usage for new to Banking customers.-Identifying opportunities for improving the customer penetration of Alternate channels across the region-Tracking the profitability of ATM's and utilization of debit cards-Coordinating with Internal stakeholders, business team, operations team and service quality team for minimizing customer issues and maximizing the availability of services- Managing vendor to ensure high utilization of resources deployed and for resolution of issues- Conducting training sessions for the branch team on Alternate channels

Responsibility includes but are not limited to:-Market study for development of a new to the firm product, MySkillPage – A Job portal cum online skill enhancement website -Identification of marketing opportunities and developing strategies for Myskillpage-Product presentation in colleges and to placement officers of various institutions -Developing sales funnel for the Product- Engaging with prospective clients and on boarding them to Myskillpage-Designing wireframes for the website