-Managed all client operations related to logistics and warehouse, ensuring seamless execution from order processing to delivery.-Checked emails daily for new client requirements in logistics or warehousing, ensuring prompt response and action.-Contacted registered and new vendors through online media to obtain quotes for respective logistics requirements.-Conducted meetings with management to discuss requirements and select the appropriate vendors.-Assigned teams to client locations for packing and handling materials as per logistics requirements.-Supervised logistics operations, ensuring materials were safely transported and delivered to destinations on time.-Released Proof of Delivery (POD) documents for vendors upon successful delivery of goods.-Maintained and monitored warehouse inventory across India using the internal company ERP tool, ensuring accurate records.-Negotiated with vendors to secure the best rates and services, optimizing cost-efficiency.-Demonstrated knowledge in procurement processes, ensuring timely acquisition of required materials.-Coordinated with clients to obtain purchase orders for new requirements and followed up on payments to ensure timely receipts.-Managed and led a team, providing training and guidance to maintain high standards of service.-Prepared and provided quotations to clients based on material requirements and distance, ensuring competitive and accurate pricing.-Ensured compliance with health and safety standards, maintaining a safe working environment.-Organized the dispatch and delivery of goods, ensuring timely and accurate shipments.-Liaised and negotiated with suppliers, manufacturers, retailers, and consumers to optimize logistics operations.-Processed orders and maintained accurate records, ensuring smooth workflow and operational efficiency.-Managed timesheets and ensured staff were fully trained to meet operational demands.

-Managed the inventory of raw materials required for the production of motherboards, ensuring timely supply based on Manufacturing Orders (MOs) released for mobile phone production using SAP ERP.-Coordinated the movement of materials from the internal raw warehouse to the production warehouse, ensuring efficient and accurate supply to the production line based on MO requirements.-Conducted daily scrapping of waste materials to maintain accurate inventory records and ensure good inventory management.-Performed regular cycle counts to verify inventory accuracy and maintain high standards for audits.-Represented the team in meetings to report on MO status, raw material availability, and identify materials in high demand or low stock for Production Material Control (PMC).-Oversaw the inventory of finished goods, ensuring proper documentation and checking transactions in SAP.-Managed the transportation and logistics of finished goods to their respective destinations, ensuring timely and accurate deliveries.-Maintained manpower and provided training to employees as per Standard Operating Procedures (SOPs) to ensure effective inventory management.-Implemented 5S principles and adhered to industry regulations to maintain a clean and safe workingenvironment.-Utilized internal Warehouse Management System (WMS) software and LMS and SFCS knowledge to streamline operations and enhance productivity.-Communicated and cooperated with supervisors and coworkers to ensure smooth workflow and adherence to quality service standards and procedures.

-Educated production employees on proper methods to operate machinery, ensuring adherence to safety protocols and optimizing efficiency.-Developed and implemented new training methods to enhance operator skills and productivity on the production line.-Instructed and coordinated activities of production employees to ensure adherence to product specifications and quality standards.-Determined staffing requirements for production lines, optimizing manpower allocation for maximum efficiency.-Implemented rigorous quality control measures to monitor production outputs, ensuring consistent product quality and meeting customer expectations.-Managed attendance records and conducted On-the-Job Trainings (OJTs) to enhance operator skills and performance.

-Handled both inbound and outbound calls, providing professional and courteous service to customers.-Resolved customer queries promptly using effective de-escalation techniques.-Provided detailed product information to customers to support informed decision-making.-Answered incoming phone calls with professionalism and warmth.-Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.-Managed customer complaints, listening politely and professionally to customers, and found resolutions or escalated to management as needed.