IT Infra Developer:• API Automation & Integration: Led automation projects using Zoom platform APIs, enhancing service management and reducing manual workflows by 30%.• User Onboarding Optimization: Developed and maintained scripts for Zoom API, streamlining user onboarding and improving phone system management efficiency.• Incident Management Automation: Integrated Zoom with ServiceNow to automate incident creation workflows, significantly reducing response time.• IDP Migration: Successfully migrated Identity Provider for Zoom from Ping Federate to Okta; diagnosed and resolved authentication issues through SAML log analysis.• Cloud Fax Migration: Led the migration of fax services to a cloud-based solution (XM Fax), implementing onboarding scripts and securing credentials using AWS Secrets Manager.• Identity Management Automation: Automated user account creation on Zoom by orchestrating integration with the organization’s Identity Management system (IDM).Network Operations:• Working on the infrastructure operations project for a client in various technologies including computer networks, monitoring, and network security. • Supporting the administration of Cisco switches and routers, Palo Alto Firewalls, Aruba Wireless, F5 Load Balancers, Mapping port to different vlans as per the security requirements. Diagnosing and fixing network connectivity issues in the network devices. Infrastructure Monitoring:• Monitoring Configuration: Established comprehensive monitoring for routers, switches, firewalls, and servers using SolarWinds, enhancing network visibility. • Automation Scripting: Developed Python scripts to automate repetitive tasks and improve data processing efficiency.