End-to-end ownership across diverse delivery functions spanning across different technologies, verticals, regions and customer accounts. Managing IT Operations, IT Infrastructure Management and Customer Support for Global Customers based at Egypt, Qatar, Jordan and India. Responsible for Annual IT Operations Budget, onboarding new products and partner engagement. Provide Microsoft SPLA Services to customers. Product Management, People Management, Vendor Management. Understanding the Customer, Product Development, Requirements Analysis, Pricing, Planning, Competitive Analysis, Sales Planning, Inventory Control, Financial Planning and Strategy. Performing variety of tasks including project management, coordination, strategic planning, relationship management, negotiation, leadership and innovative development of opportunities, and keeping record of transaction of sale and purchase goodsIT Service Management Professional with 15+ years of extensive experience in Client Account Management, IT Operations, Project Management, Service Delivery, Stakeholder/Vendor Management, ITIL compliance, Asset Management and Configuration Management. Have handled IT Operations for large multinationals companies for critical Business Units. Accomplished, results driven Operations Manager with proven success, delivering high quality technical solutions that enhance operational efficiency and increase productivity, consistently achieve targeted goals and objectives on time, within budget, and to the highest quality. Prince2Agile CertifiedServiceNow CSA certifiedITIL V2 & V3 Foundation Certified SpecialistITIL Intermediate Service Transition CertifiedSiebel CRM Essentials 7.7HP Accredited Integration Specialist - HP UCMDB Certified.Azure DevOpsMicrosoft Dynamics 365 CRMBusiness and IT Operations Responsibilities• Kick-off, transition and stabilization of large enterprise team for customer’s new projects and deployment.• 24*7 SLAs and shift management with onsite/offshore models and follow-the-sun.• Level-2 escalations on project deliverables, timelines and operations slippage.• Ensuring Support Services are available as per agreed SLA. Continuous Service Improvements, Process enhancements.• Managing 3rd party staff and partner engagement. • Stakeholder enablement on new services offerings and product landscape changes• Project management for entire lifecycle from order booking, project initiation, kick-off, revenue to project sign-off, closure and C-Sat metrics