Akhil K Email & Phone Number

New York, United States

• Involved in Assignments Rules, Escalation Rules, and Auto-Response Rules Configuration and Customization in Case Management.• Scheduling Apex jobs for processing large records.• Created Profiles and Roles based on Organizational role hierarchy, implemented Record-Level and Field-level security, and configured their sharing settings.• Created various custom Reports and Dashboards as per the customer requirements.• Experience with Managing the complex data Experience in Integrating App Exchange Applications with Salesforce, Informatica on Demand, Mass E-Mail Management, Application management using Force.com Plug-in & Eclipse IDE in Sandbox and Production Environments, Working with different aspects of Web Services (XML, WSDL, SOAP, REST) & web integration with SDFC.• Provided support for Salesforce maintenance by reviewing trace logs, developing action plans, and other administration services including periodic data cleansing, workflows, and approvals.• Used the sandbox for testing and migrated the code to the deployment instance after testing.• Extensive experience in lead case management (Web-to-Lead, Email-to-Case).• Designed junction objects and implemented various advanced fields like Pick lists, Custom Formula Fields, Field Dependencies, Validation Rules, workflows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.• Developed Custom Objects, and Custom Reports and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics.• Created users, roles, and public groups and implemented role hierarchies, sharing rules, and record-level permissions to provide shared access among different users.• Involved with Salesforce.com Premier Support and handled the support cases with the help of Salesforce.com support.

New York, United States

• Involved in identifying, planning, and implementing new Salesforce.com features and functions new screens, workflow,• force.com objects, reports, apex code) to meet business requirements.• Handled different Integrations with other platforms.• Developed various Custom Objects, Tabs, Components, and Visual Force Pages and Controllers• Administered, configured, and maintained Salesforce. com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, and upgrade installation.• Created and deployed Several Reports using the Salesforce.com platform.• Developed APEX Classes, Controller Classes, and APEX Triggers for various functional needs and implemented the business logic as per the requirements.• Developed and deployed workflows and approval processes for opportunities and products/ assets management.• Involved in building the Customer Portal in the organization.• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects, Used it to read, extract, and load data from comma-separated values (CSV) files.• Integrated Salesforce with Informatica on Demand for the proper mappings and data extraction and transformation.• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.• Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse.• Created and used Email templates in HTML and Visualforce.• Developed Apex Classes and triggers to implement the business logic as per the requirements.• Developed Unit test class for Apex class and worked for improving code coverage.• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

New Jersey, United States

• Performed the roles of Salesforce.com Administrator in the organization.• Interacted with various business team members to gather and document the requirements. Implemented the requirements on the Salesforce.com platform and Force.com IDE Plug-in using Eclipse.• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,• Coordinated with users to determine requirements and prepared design documents.• Performed detailed analysis of technical and business requirements.• Reports and Opportunities.• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.• Worked on various salesforce.com standard objects like Accounts,• Contacts, Leads, Campaigns, Reports, and Opportunities.• Designed, Implemented, and deployed Custom objects, Page layouts, Custom tabs, and Components, to suit the needs of the application.• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.• Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, and Components.• Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object.• Developed various Custom Objects, Tabs, Entity-Relationship data models, validation rules, and Components.• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Hyderabad, Telangana, India

• Created Workflow Rules, Page Layouts, Approval Processes, Tasks, Email Alerts, Field Updates, and Outbound Messages to manage the Workflow and approvals.• Created Profiles and roles based on Organization role hierarchy implemented Record-Level and Field-Level security and configured their sharing settings.• Responsible for enabling network-based security and an organization-wide list of trusted IP addresses.• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.• Created the workflows for automated lead routing, lead escalation, and email alerts.• Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM-based enterprise solutions.• Worked as an enhancement team member and performed the role of Salesforce.com Administrator in the organization.• Worked closely with sales team and business analysts performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC).Environment: Salesforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs