Akhil Kumar Email & Phone Number

Thiruvananthapuram, Kl, In

United Arab Emirates

Experienced in secure data operations for UICC, e-UICC, M2M production processes, and eSIM profile data generation, with expertise in Network Key on-boarding, KMS management, and recharge card data encryption and decryption mechanisms. Proficient in encoding and conversions like ASN1, DER, and EIS files, as well as handling True Random Number Generator device operations. Skilled in managing confidential Scratch & Win data randomization. Adept at organizing secure data into machine-readable formats, Conducting quality assurance, and ensuring compliance with client specifications. Successfully coordinated with production planning departments to maintain continuous facility operations.

Dubai, United Arab Emirates

Highly proficient in PC hardware components and up-to-date with the latest industry standards and configurations. Skilled in diagnosing and resolving hardware issues, managing system failures, and implementing effective solutions. Coordinated with Software Development, RC Press, and Packaging teams for application and hardware troubleshooting. Set up and maintained production lines, including hardware, software, and printer installations, ensuring 24/7 availability. Operated Domino Inkjet and Lake camera systems for high-quality data printing. Experienced with various operating systems (Windows, macOS, Linux) and virtualization technologies (VMware, Hyper-V). Handled routine maintenance, hardware upgrades, and system migrations while collaborating with procurement teams for hardware purchases.

Maharashtra

Experienced in installations and configurations of devices for the MBCPNL project, including servers, network switches, routers, firewalls, security cameras, RFID equipment, and other end-user devices. Provided infrastructure support to domestic customers, managed server troubleshooting for the Government Registration department, and monitored Service Level Agreement (SLA) calls with priority support and reporting. Skilled in managing escalations, providing L1 and L2 server support, assigning tickets, and supporting team members through training and review meetings. Coordinated with the Service Desk team to deliver remote, chat, and phone support, handled critical issues, and ensured timely resolutions. Proficient in downtime monitoring, root cause analysis, and delivering effective solutions.