Akhil Krishnan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Supervising day-to-day front-end operations of a busy customer service department.Hiring, training, and mentoring top customer service agents and front-end staff.Implementing ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Create, edit, and alter customer service strategies and procedures in an Agile manner to best deliver a satisfying experience for all store customers.Manage and update the customer loyalty program.

Dubai, United Arab Emirates

Guide and direct customer service team towards achieving operational goals.Ensure that customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaint is resolved professionally.Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.Maintain in-depth working knowledge of the company’s brands, systems and processes.Monitor business and process metrics to measure and manage customer service effectiveness.

India

- Prepare product or service reports by collecting and analyzing customer information- Contribute to team effort by accomplishing related results as needed- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines, and policies

India

- Selecting research methods appropriate to pre-defined client criteria- Reading press releases and broadcast coverage and assessing whether stories are favorable or detrimental to clients- Analysing campaign performance and research results using a variety of numerical and IT tools- Development of reporting templates- Making judgments on how important a particular audience is for the success of the product- Ensuring that set deadlines are met- Writing well-organized reports- Working in conjunction with media buyers and coordinators in order to examine how often the media mentions their product or service- Observing and examining whether media coverage was positive or effective