Dedicated customer service manager with extensive experience in Media Analysis, Gaming Industry and Mortgage Claims. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Communicating company goals, safety practices, and deadlines to the team. Motivating team members and assesses performance also, providing help to management, including hiring and training, and keeps management updated on team performance.If you catch me outside of work, I'm an adventurous traveler – Travelled all around India and plans to go around the world - and an avid lover of cricket! Along with travelling, I like photography, a coffee lover and like to drive a lot.
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Customer Service Team ManagerParty World UaeDubai, Ae
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Senior Customer Service AssociateParty World Dubai Sep 2024 - PresentDubai, United Arab Emirates -
Manager, Customer SuccessAcademo Jun 2021 - Jun 2022Dubai, United Arab EmiratesSupervising day-to-day front-end operations of a busy customer service department.Hiring, training, and mentoring top customer service agents and front-end staff.Implementing ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.Create, edit, and alter customer service strategies and procedures in an Agile manner to best deliver a satisfying experience for all store customers.Manage and update the customer loyalty program.
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Digital Customer Service SupervisorAcademo Feb 2020 - Jun 2022Dubai, United Arab EmiratesGuide and direct customer service team towards achieving operational goals.Ensure that customer service team has excellent communication, problem-solving and professional phone etiquette skills for achieving customer satisfaction.Ensure that customer complaint is resolved professionally.Provide supervision and technical assistance to the customer service team to attain departmental and organizational goals.Maintain in-depth working knowledge of the company’s brands, systems and processes.Monitor business and process metrics to measure and manage customer service effectiveness.
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Subject Matter ExpertWipro Limited Mar 2017 - Jun 2019India- Prepare product or service reports by collecting and analyzing customer information- Contribute to team effort by accomplishing related results as needed- Identify and assess customers' needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication- Provide accurate, valid and complete information by using the right methods- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, guidelines, and policies -
Media AnalystWipro Ltd. - India Mar 2016 - Mar 2017India- Selecting research methods appropriate to pre-defined client criteria- Reading press releases and broadcast coverage and assessing whether stories are favorable or detrimental to clients- Analysing campaign performance and research results using a variety of numerical and IT tools- Development of reporting templates- Making judgments on how important a particular audience is for the success of the product- Ensuring that set deadlines are met- Writing well-organized reports- Working in conjunction with media buyers and coordinators in order to examine how often the media mentions their product or service- Observing and examining whether media coverage was positive or effective
Akhil Krishnan Skills
Akhil Krishnan Education Details
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Computer Science
Frequently Asked Questions about Akhil Krishnan
What company does Akhil Krishnan work for?
Akhil Krishnan works for Party World Uae
What is Akhil Krishnan's role at the current company?
Akhil Krishnan's current role is Customer Service Team Manager.
What schools did Akhil Krishnan attend?
Akhil Krishnan attended Kannur University.
What skills is Akhil Krishnan known for?
Akhil Krishnan has skills like Leadership, Social Media, Client Relations, Digital Transformation, Digital Strategy, Customer Retention, Customer Satisfaction, Business Development, Communication, Business Analysis, Team Management, Team Leadership.
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Akhil Krishnan
It Support Engineer | System Administration | Service Desk | Microsoft365 Administration | Azure Active Directory | Microsoft Exchange | Backup | Telecom Services | Antivirus | MyqAbu Dhabi Emirate, United Arab Emirates1provis.ae -
Akhil Krishnan
Assistant Manager - Finance At Argo Anchor Shipping Services LlcFujairah Emirate, United Arab Emirates -
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Akhil Krishnan
Independent It Consultant @ Newage Solutions | Corporate Communications, Business StrategyDubai, United Arab Emirates1gmail.com
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