Akhil Raghu Email and Phone Number
Results-driven Technical Support Specialist/Engineer with over a decade of hands-on experience in NMS, UNIX/Linux server administration, and WebLogic application platforms. Proven track record of achieving a perfect 5/5 CSAT score since 2015. Expertise includes deployment, implementation, and proactive server performance monitoring.In-depth knowledge of MPLS Network, routers, switches, and Netflow configuration. Proficient in incident handling tools like AMDOCS CRM Bridge Clarify and HPSM, as well as ticketing tools such as Expedio BMC Remedy and NGSD/ITSM. Skilled in troubleshooting, resolving code fix issues, and suggesting performance improvements.Experienced in OSS Telecomm Industry, delivering 24/7 customer support for business-critical applications. Recognized for efficient work, receiving numerous client appreciations. Adept at coordinating and leading project-based efforts, managing teams, and stabilizing multiple applications simultaneously.Well-versed in license management, XML handling, and JSON. Strong customer-facing skills, building solid bonds with clients. Committed to quality and customer satisfaction. AWS Solution Architect certified, demonstrating a commitment to staying current with evolving technologies. Open to embracing new challenges and technologies.Entrepreneurial spirit with a successful side hustle – founded and built my own startup company. Proven ability to balance entrepreneurial endeavors while excelling in a demanding technical role.
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Senior Technical Support SpecialistBango Aug 2022 - PresentDüsseldorf, North Rhine-Westphalia, Germany -
FounderTicketverse Aug 2023 - PresentDüsseldorf, North Rhine-Westphalia, Germany -
Service Management AdvisorDocomo Digital Jul 2018 - Aug 2022Düsseldorf Area, Germany -
Technical Support EngineerTech Mahindra Nov 2013 - Jul 2018Munich Area, GermanyRoles and Responsibilities:Client: British Telecom-BTAnalyse customer requirements, implementing, customizing, Providing User demo -E2E.Admin for the Applications installed on Linux, UNIX, Solaris servers.Ensure the configurations of network device and proactive monitoring in placeProviding technical support for the Migration activities in test environment as well as in Production, external customer training, handling customer request and improvementsMaintained and monitored production system alerts and provided triage support for priority one and two systems outagesHands on Experience in analyzing and maintaining SQL database applications.Recognized as a creative problem solver and go-to for solving technical issues and enhancing operational performance.Setting up accounts for end users.Application health checks monitoring and reporting.Fixing the bugs found by IT team in IT phaseSkilled in handling Incidents, Change and Service Request within the SLA’s (Service Level Agreement’s).Attending conference calls with clients and other Interfaces to track various issues.Automation using shell and Perl scriptsDefining Configuration settings and customization for the different software Suites.Interaction with clients on service improvement, incident reduction&review, change and problem management process.Online Rehearsal Testing and core level TestingOn-call application support during out of office hoursIdentified E2E issue and take initiative for resolution.Identified many design flaws & drive resolutionResolving Network Connectivity and Firewall issue by identifying the root causeIdentified E2E issue & drive the reduction process and resolutionDeploying codes in live servers.Troubleshooting Network Connectivity, Firewall issues and identifying the root cause of failure and drive to fix. -
Application Support EngineerHcl Technologies Aug 2011 - Nov 2013Project: Dell EMC SMARTS/Watch4NetRole: Application Support Engineer, Working Experience in Technologies like : Network Surveillance Tool-EMC SMARTS, SQL Database, Webservice/Webconsole, XML, Weblogic (Java), Ticketing systems, Incident Management, SLA, Deployments, Production support/maintenance/Troubleshooting/Monitoring, Unix/Linux Server Application support, Perl scripting.
Akhil Raghu Education Details
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Bachelor'S Degree -
Dr.G.R.Damodarancollege OfscienceIt -
Bishop Ubagarasamy Hr.Sec.SchoolHsc
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Nirmala Mat.Hr.Sec.SchoolHigh School
Frequently Asked Questions about Akhil Raghu
What company does Akhil Raghu work for?
Akhil Raghu works for Bango
What is Akhil Raghu's role at the current company?
Akhil Raghu's current role is Senior Technical Support Engineer | Founding Member at TicketVerse | Angel Investor | Community Management | Event Organizer | Business Strategist.
What schools did Akhil Raghu attend?
Akhil Raghu attended Bharathiar University, Dr.g.r.damodarancollege Ofscience, Bishop Ubagarasamy Hr.sec.school, Nirmala Mat.hr.sec.school.
Who are Akhil Raghu's colleagues?
Akhil Raghu's colleagues are Iolanda Guadagno, Valentina Gosio, ⬜ Guy Kempsell, Alex Oh, Haha Haha, Eloy Aragones, Mory Sow.
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Akhil Raghu
Quantity Surveyor Engineer @ Marymatha Infrastructure Pvt Ltd| Cochin, India | Quantity Estimation, Auto CadErnakulam -
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Akhil Raghu
Kannur
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