Expanding Servify's North American footprint by managing cross-functional business teams, to drive enterprise business and deliver solutions for customers in the North American market.• Revenue Growth & Business Development: Spearheaded B2B outbound sales, onboarding Tier-1 clients in the U.S., contributing USD 32M in annual recurring revenue, and expanding market presence.• Account Management & Revenue Expansion: Managed high-priority accounts, driving 12% YoY revenue growth through cross-selling and up-selling, tailored to evolving client needs.• Data-Driven Insights & Client Success: Utilized Tableau for sales tracking and QBRs to provide real-time insights, guiding clients to improve business performance using Servify’s products.• Market Research & Strategic Insights: Conducted market research and analyzed consumer behavior to identify growth opportunities and industry trends, driving product improvement and business development.• Solution Development & Product Demos: Collaborated with the design team to craft tailored product demos, enhancing client engagement and aligning solutions to their needs for higher buy-in.• Project & Process Optimization: Leveraged JIRA to track projects, improving workflows and response times through cross-functional team collaboration for timely deliverables.• Operational Efficiency & TAT Reduction: Reduced response times by 75% with a reusable repository of content and proposals, enabling faster, more consistent client communication.• Budgeting & Financial Planning: Managed quarterly/annual budgets for North America, aligning financial plans with organizational goals and tracking progress against KPIs.• Cross-Functional Liaison: Acted as a key liaison between business, tech, marketing, and sales operations to ensure alignment on client retention, business development, and solution delivery.

• Designed solutions for clients to refine their business strategy, performance, cost control, and improve efficiency• Performed gap analysis between as-is and best industry standards; identifying gaps and documenting requirements to close gaps for clients• Liaised with all key stakeholders such as Legal, Sales, Consulting, Engineering to manage key B2B accounts• Implemented consulting projects for APAC, EMEA customers after understanding RFPs• Conducted research and scoping management solutions to C level audience in space of digital payment frauds and technology• Improved efficiency for Subex's products into Revenue Assurance and Fraud Management based on client's controls and global compliance changes

• Validated payment received in cycles of multiple consumer groups and payments made to electricity vendors and short-term credit providing institutions• Provided solution to minimize credit cost by optimizing billing cycle of electricity consumer groups and payment to vendors• Studied functioning of treasury management including daily corporate banking accounts and book closing in Tata Power-Delhi Distribution Limited

• Converted leads to sales and was placed in "Winner" category of Q2-2015 in the regional office - New Delhi• Provided required advisory to potential retail customers on various investment & social security options available• Conducted primary research on consumer perception towards insurance and classified their needs from laid consumer segments for sales pitch