Akhil Varma Email and Phone Number

• Directed comprehensive product lifecycle activities for Dex, a SaaS solution enhancing employee engagement and HR processes.• Launched data-driven features, reducing operational costs by 40% and increasing user engagement by 60%.• Spearheaded Generative AI and gamification integrations, improving HR function efficiency by 30%.• Identified gaps in fraud detection for Airbnb, securing $1M in revenue through enhanced risk detection.• Streamlined financial reporting across 20 ERP systems, reducing closure times and improving accuracy.• Unified Salesforce regional systems, enabling a global dashboard for consistent data reporting.

• 2.5 years of work experience in SAP (Sales and Distribution) functional support role for a specialty consumer goods client.• Investigated, analyzed, and solved various SAP transaction problems pertaining to client’s supply chain management.• Ability to identify Business Issues and collaborate: Coordinated teams across multiple locations to implement proactive business solutions saving 24-48 hours in certain customer orders, thereby improving customer experience.• Proven record in effective verbal communication and Written Communication: Acted as a point of contact to the client on behalf of Accenture team in preparing and presenting Daily incident reports during peak season.• Ability to work independently: ensured team performance by adhering to zero percent breach of SLA’s, resulting in high client satisfaction.