Anjenakenichi Hirohata Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Provide prompt and accurate information regarding flight schedules, fares, and availability to assist customers in making informed decisions and a seamless booking experience.• Assist customers with flight check-in procedures, including weighing luggage and processing payments,ensuring a smooth and efficient check-in process.• Schedule flights and tours as well as adjust schedules whenever required for operational purposes.• Create operational flight plans for pilots and track flight following information.• Complete general office duties such as responding to e-mails, and inputting data into daily cash-out and daily load reports.Achievements• Redesigned cash-out report and daily load Excel spreadsheets to enhance data entry accuracy and efficiency. • Implemented a visually engaging informative PowerPoint slideshow for counter screen display, leading to improved customer experience.

Vancouver, British Columbia, Canada

• Provided exceptional customer service to ensure a positive and memorable experience for all customers that visited the Santa set. • Took portrait photos as per customer requests, while adhering to company standards.• Maintained composure during peak hours and worked alongside team members to ensure an efficient flow of service. • Assisted customers in selecting and purchasing photo packages that best met their needs, and upsold additional products to increase revenue. Achievement• Record sale of $408 in one sale – Metrotown Mall Set Record.

Kuwait

• Worked among a team of 4 cabin crew members.• Ensured passengers were provided with the highest service standards.• Ensured the safety and security of passengers, crew, and aircraft by following company standard operatingprocedures throughout all flights.• Trained to administer first aid and medical care during medical emergencies.• Provided assistance to special needs passengers.• Conducted sales onboard utilizing various sales techniques such as upselling, cross-selling, and suggestingselling.Achievement• Received several letters of Appreciation of Service Performance.

Kuwait

• As the Senior Cabin Crew (SCC) of each flight, mainly in charge of Economy Class, it was the duty of the SCC to ensure exemplary customer service and passenger comfort while maintaining safety and security standards on board all flights.• Occasionally worked in Business Class.Achievements• Selected to attend the ‘Train the Trainer’ course. • Selected to be part of the Company Crew Photoshoot.• Participated in inter-company Basketball Tournament. Represented Wataniya Basketball Team.

Hiroshima, Japan

• Worked with children from six months old and above.• Taught the fundamentals of the English language in accordance with the age group.• Created and printed lesson plans/worksheets/activity-related flashcards whenever required for the lessons using Microsoft Word.• Assisted with tackling computer-related problems at the office.Achievements• Implemented an evaluation list that was put together to improve student participation in class activities and enhance concentration.• Produced videos for trips and concert.

Iata/Airline Cabin Crew Diploma, Aeronautics/Aviation/Aerospace Science And Technology, General

• Trained in providing high standards of customer service with efficiency and professionalism.

Diploma In Business Management, Distinction

International Baccalaureate And Gce/Igcse O-Level

Activities and Societies: Basketball, Volleyball, Swimming, Track & Field, Music Club, Community Service (Sri Lankadhara Children's Home.

Diploma In Pc Assembling, Networking And User Technical Support, Distinction