Akhtar Khan

Akhtar Khan Email and Phone Number

Hospitality Professional with over 20 Years Experience
Akhtar Khan's Location
Karāchi, Sindh, Pakistan, Pakistan
About Akhtar Khan

I am a Restaurant and Hotel Service Professional, working in the hospitality industry over the last 20 years (Including 16 Years in the Middle-East). I have worked every position in the industry, moving my way around the upper Midwest in various positions. During my tenure of supervision, I have always successfully directed and coached the highest of standards, by providing true world class customer service to all of our guests. My responsibilities at both locations included coordinating the front and back of the house, hiring and supervising staff, handling the staff schedule and ensuring safety and sanitation. I am articulate, presentable, friendly, energetic, and capable of running a large number of staff up to 100.I have also been conducting training programs since 2015 for new and existing employees, important topic includes: Personal Hygiene/Grooming Staff Orientation/Consoling/Training Team Building/Motivation/Commutation/Punctuality Up Selling/Suggestive Selling/Cross Selling Service Standards/Customer Service/Complaint Handling Dining Area Preparation & Set-up  Operational Checklist/Logs/Reports Restaurant Opening & Closing  Food Safety & Sanitation/HACCP/FSMSFollowing are my KPIs as Restaurant Manager:Restaurant Sales & Cost Restaurant Employee Restaurant Reservation Customer Retention RateFollowing are the Key Performance Areas from my portfolio: Operations Management Staff Recruitment and Training Customer Service Excellence Inventory and Supplier Management Health and Safety Compliance Sales and Marketing Financial Management Menu Planning and Implementation Quality Control Performance Analysis and Reporting Leadership and Team Management Event Planning and CoordinationPrimary Responsibilities: Staff Training/Duty Rosters/Vacation plans Administration & Approvals F&B Reports & Logs Preparation Service Standards/ Guest Feedbacks & Complains Handling Monthly Sales Targets Quality Control/ Cost Control Budgeting/Forecasting/Restaurant Profitability General ResponsibilitiesBeing Restaurant Manager I use my marketing tactics and put my efforts to increase company profit by following sales channels: Dine-in/TA & Delivery/Special Drinks Upselling Catering Parties/ Industrial Catering Charity Business/Box Business During Ramadan Food Stalls/Food Court/Express Counters/Kiosks Travel & Tourism Sectors/Desert Safari Operations Embassy & Consulate/Corporate Sector/Healthcare & Educational Sectors Festivals/Exhibitions/Conference/Seminars

Akhtar Khan's Current Company Details

Hospitality Professional with over 20 Years Experience
Akhtar Khan Work Experience Details
  • S. Zia-Ul-Haq & Sons (Pvt.) Ltd
    Project Manager
    S. Zia-Ul-Haq & Sons (Pvt.) Ltd Mar 2024 - Apr 2024
    Karachi, Pakistan
    Aangan' is a venue for gatherings and events, beautifully decorated under the sky.It is ideal for intimate weddings, corporate setups etc.
    View
  • Ibne Battuta A Theme Restaurant
    Restaurant Manager
    Ibne Battuta A Theme Restaurant Mar 2022 - Jun 2023
    Karāchi, Sindh, Pakistan
    Following were the Key Result Areas during my job:Operations Management: Overseeing and coordinating day-to-day restaurant operations, including staff scheduling, inventory management, and ensuring compliance with health and safety regulations.Staff Recruitment and Training: Recruit, train, and supervise restaurant staff, including servers, chefs, kitchen staff, and hosts/hostesses. Conduct regular training sessions to maintain service standards.Customer Service Excellence: To ensure high-quality customer service by addressing customer inquiries, resolving complaints, and maintaining a welcoming atmosphere for guests.Financial Management: Managing restaurant budgets, monitor expenses, and implement cost-control measures while maximizing profitability without compromising quality.Menu Planning and Implementation: Collaborating with chefs to develop menus, select pricing strategies, and introduce new dishes or promotions to attract customers and enhance revenue.Quality Control: Monitoring food preparation, presentation, and service to ensure consistency, quality, and adherence to established standards.Inventory and Supplier Management: Managing inventory levels, order supplies, and maintaining relationships with vendors and suppliers to ensure timely delivery of high-quality goods.Health and Safety Compliance: To ensure compliance with sanitation and safety regulations, conduct regular inspections, and maintain a clean and hygienic environment for both customers and staff.Sales and Marketing: Developing and implementing marketing strategies to promote the restaurant, increase foot traffic, and drive sales. Collaborating with marketing teams for promotional activitiesPerformance Analysis and Reporting: Analyzing sales figures, financial data, and customer feedback to identify areas for improvement. Prepare regular reports for senior management review.
  • Lal Qila Restaurant
    Restaurant & Business Development Manager
    Lal Qila Restaurant Feb 2011 - Aug 2020
    Dubai, Uae
     Overall responsibility for the short and long term planning and management of all restaurant departments.  Coordination with HR to recruit, train, coach, motivates, incentivize, appraise, performance reviews, conflict resolution, disciplinary actions and terminations. evaluate teams on performance, ensure smooth process flows between different departments; meet numbers. Worked closely with kitchen, cost control, QA & finance department for improving product quality & standards and to ensure bottom-line targets are met. Coordination with executive chef in implementing new menus, packages/promotional deals, decorating to draw in more in-house sales etc. Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs. Check & monitor SOP’s of back store operations, which includes; receiving, controlling, managing & dispatching raw goods & finished products. Monitoring of inventory & records of requisitions. Follow Good Manufacturing Practices, & Hygiene Standards etc. Conduct meetings with purchase department to monitor & review; purchase order for accuracy and optimum delivery and pricing on approved standards, development of specifications for services, equipment’s, products, supplies or substitute materials, review demand notes, forecasts requirements to order products to meet sales demands. Conducting frequent F&B meetings (MRM) relating to, F&B financial results and profitability, projected business, operations results & problems, new policies, quality improvement, sales improvement and productivity improvement. Develop and implements strategic plans with sales & marketing team and forecasts to achieve corporate objectives for products and services, plans promotional activities including print marketing and lead generation through FB, Insta, YouTube, SMM, SEO, Data mining, SMS and Email campaigns & Phone calls etc.
  • Regent Plaza Hotel & Convention Centre
    Assistant Restaurant Manager
    Regent Plaza Hotel & Convention Centre Sep 2010 - Feb 2011
    Karachi, Pakistan
     Responsible of duty roster of Service team. To conduct daily basis pre-operation staff briefing. Making all restaurant checklists & reports on regular basis. To actively make plans for proper Training of Service crew. To assist the RM/HR to manage Human Resources functions of the restaurant by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures. Responsible to drive the five key results of sales, quality and excellence, profits, team members and guests. Recognize guest dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility. Identify guest needs and expectations correctly, including those with special needs, and provide appropriate products, services or information. Demonstrates a sound knowledge of all menu items, F&B Service procedures and SOP Hygiene Standards. Responsible for maintaining and up to date all official documents related to the restaurant. Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service. Responsible of general maintenance of the restaurant.
  • Al-Mutlaq Hotel (Formerly Novotel) Riyadh, Ksa
    F&B Supervisor
    Al-Mutlaq Hotel (Formerly Novotel) Riyadh, Ksa Oct 2002 - Apr 2010
    Riyadh, Ksa
     In charge of Coffee Shop operations. Arranging of Room Service orders & delivery. Promote guest satisfaction for steady repeat business. Coach/Schedule Servers to maximum levels of performance. Performing clerical and administrative duties to support Restaurant Manager. Coordinating and managing entire operation of the restaurant by scheduling shifts. Maintain high standards quality hygiene, health and safety. Trained new employees on proper food handling and safety procedures. Deploy junior staff in all departments of Food and Beverage including Coffee shop, Room Service, Banqueting, Conference & seminar, Outdoor catering parties etc. Controls on controllable products (Linen, FOH, Stewarding & Janitorial Products etc).
  • A&W All American Foods
    Waiter & Barman
    A&W All American Foods Feb 2001 - Oct 2002
    Karachi, Pakistan
     Greeting and Seating Guests Take the order Serve the product Follow up Promote guest satisfaction for steady repeat business. Increasing Sales and Customer service levels. Provide customer support by resolving their complains about service and food quality Keep Bar/dining areas clean, tidy and organize with effective oversight Controls on controllable products.

Akhtar Khan Education Details

  • Federal Government Urdu Science College, Karachi, Pakistan
    Federal Government Urdu Science College, Karachi, Pakistan
    Physics, Maths, Chemistry

Frequently Asked Questions about Akhtar Khan

What is Akhtar Khan's role at the current company?

Akhtar Khan's current role is Hospitality Professional with over 20 Years Experience.

What schools did Akhtar Khan attend?

Akhtar Khan attended Federal Government Urdu Science College, Karachi, Pakistan.

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